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Retail Manager, Kohler Signature Stores, Charleston

Work Mode: Onsite

Location: Onsite - Charleston, SC

NOTE TO RECRUITER - If you change the Primary Location field to Charleston for

posting purposes, please ensure you change it back to U058 KOHLER before VOA

Opportunity

The Store Manager is responsible for creating a gracious bathroom remodeling experience for consumers through the Kohler Signature Store, Charleston. This position has primary responsibility for managing the staff, the operations, and the financial concerns within the store while representing the Kohler brand in the highest manner possible within the marketplace. This responsibility includes development and motivation of the sales, design and administrative teams; providing a gracious consumer experience while operating within company processes and procedures; and attainment of profitability and financial objectives within the store. The Store Manager will spend approximately 50% of their time interacting with customers on the selling, 20% on human resources including recruiting, coaching, and training, 15% on report analysis and 15% on store operations.

Specific Responsibilities

Consumer Experience

• Make the Kohler Signature Store, Charleston “the” destination for consumers seeking to recreate their kitchen or bath environment.

• Develop and motivate store team to ensure that all consumers experience service that is consistent with the Kohler brand promise and Kohler Plumbing Americas’ standards.

• Provide resolution support for consumer situations that are not able to be resolved by sales, design, or support associates.

• Provide frequent and timely feedback to the Store team regarding their consumer experience performance.

Financial Performance

• Meet and frequently exceed sales plans.

• Aid in the development of annual, monthly, and weekly sales objectives.

• Monitor attainment, identify, and analyze trends, and provide the necessary tools and objectives to deliver the sales goals.

• Drive attainment of operating income plans.

• Aid in the development of annual and monthly budgets.

• Continually monitor product mix to maximize gross margins.

• Monitor attainment, identify, and analyze spending trends, and provide necessary tools and actions to adhere to operating budgets.

• Approve invoices for all store expenditures.

• Manage all product inventories and maintain accurate inventory records.

• Manage product return and warranty processes in accordance with Kohler Plumbing Americas’ procedures.

Store Operations

• Identify and communicate trends and opportunities to improve profitability and consumer experience through changes to product offering, merchandising, staffing, processes, and marketing programs.

• Execute and maintain the visual and merchandising display strategies to ensure proper representation of the Kohler brand and an enhanced consumer experience.

• Provide monthly operations updates to Kohler PA management addressing sales, operating budgets, operating income, human resources, marketing, and other operational relevant items.

• Manage the execution of logistics processes established with vendors and distribution.

• Associate Management

• Assist in the development and ongoing updates of all store-associate position descriptions.

• Recruit and hire store associates in conjunction with Human Resources.

• Oversee both the new-hire and continuous learning of all store associates.

• Complete performance reviews of all team members by providing continuous feedback in addition to monthly performance reviews.Utilize the Maximizing Performance tools to establish and monitor associate goals and personal development.

• Complete merit and succession planning tools for all associates.

• Handle all associate disciplinary actions including documentation, corrective action, and termination.

• Lead team on the journey to realize the Kohler Signature Store vision through coaching, team meetings, communications, and personal leadership.

• Marketing and Communications

• In conjunction with KBNA Marketing and Kohler Communications, develop and implement marketing and communication plans aimed at enhancing the consumer experience and driving profitability.

• Working with KBNA Marketing, develop and execute merchandising strategies that enhance the consumer experience, drive profitability, and remain fresh and innovative.

• Ensure merchandising and marketing collateral continually enhances the sales and design processes, consumer experience, and store profitability.

• Build relationships with architects, designers, real estate brokers, contractors, builders and other trades people through direct mail, in-store events, and other means.

Skills/Requirements

• Minimum of 5 years previous retail management experience.

• Four-year college degree

• Previous experience in project sales, kitchen and bath products, and/or home products preferred

Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $79,500 - $100,450. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Choose Kohler?

We empower each associate to #BecomeMoreAtKohler with a competitive total rewards package to support your health and wellbeing, access to career growth and development opportunities, a diverse and inclusive workplace, and a strong culture of innovation. With more than 30,000 bold leaders across the globe, we’re driving meaningful change in our mission to help people live gracious, healthy, and sustainable lives.

About Us

It is Kohler’s policy to recruit, hire, and promote qualified applicants without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact kohlerjobs@kohler.com . Kohler Co. is an equal opportunity/affirmative action employer.