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Provides both intensive case management and outreach to families participating in the Family Self-Sufficiency (FSS) program within Charleston-Kanawha Housing Authority (CKHA). Under the direct supervision of the Chief Operations Officer, the FSS Coordinator is primarily responsible for the management, development, implementation and coordination of case management programs and associated services. The incumbent is accountable for the performance of the case management team, ensuring quality services are delivered according to standard protocols, quality assurance and productivity measures. The position requires the ability to effectively lead staff in all areas of program compliance, addressing all performance issues in a timely manner so as not to compromise access to program services. The FSS Coordinator will produce regular activity reports to document progress, track client satisfaction/outcomes, and reflect the use of best practices for case management services at CKHA. As a liaison to external stakeholders, the position may require attendance and participation at various program related meetings, trainings, etc.