Job Information
University of North Carolina at Charlotte Operations & Client Services Specialist in Charlotte, North Carolina
Position Number: 007749
Department: School of Professional Studies
Employment Type: Permanent - Full-time
Months Per Year: 12
Essential Duties and Responsibilities:
The Dubois Center at UNC Charlotte Center City is seeking a dedicated and dynamic Operations and Client Services Specialist to join our team. This multifaceted role combines operational efficiency with a strong focus on client satisfaction, ensuring the smooth and effective management of the 1st floor and lobby reception area. This position makes a significant impact on client/guest/student experiences while overseeing the operational efficiency of the 1st floor and lobby area. We are looking for a proactive and dedicated professional with a passion for client service and operational excellence to include the following:
Key Responsibilities:
Manage Lobby and Reception: Oversee the daily operations of the 1st floor and lobby reception area, ensuring a welcoming and efficient environment for all guests.
Supervise Staff: Supervise and mentor student and temporary staff, create and manage staffing calendars, and ensure optimal resource allocation to maintain exceptional customer service throughout extended business hours, seven days a week.
Client Interaction: Serve as the primary contact for clients entering The Dubois Center, enhancing their experience, building strong relationships, and addressing inquiries with accuracy and efficiency.
Event Support: Manage multiple tasks and projects, supporting event management during busy times, and overseeing the activation of the lobby area to meet changing daily needs and priorities.
Collaborate with Staff: Work closely with all building staff and collaborate with Police and Public Safety to handle a large number of visitors and high-profile clients.
Problem-solving: Provide strategic input and problem-solving solutions, ensuring client expectations are met and operations run smoothly.
Emergency Response: Respond to emergencies promptly and effectively, ensuring the safety and security of all guests and staff on the 1st floor/lobby area.
Training and Development: Mentor and train temporary and student staff, building their operational knowledge and skills.
Minimum Experience / Education:
Required Minimum Qualifications:
Bachelor’s degree and one year of experience related to the area of assignment; or equivalent combination of training and experience. All degrees must be received from appropriately accredited institutions.
University Preferred Qualifications:
Graduation from a four year college or university and one year of program associate experience; or an equivalent combination of training and experience.
Preferred Education Skills and Experience:
Bachelor’s degree and one year of experience related to the area of assignment.
Proven experience in a similar type role, preferably in a high-traffic, client facing environment.
Experience in responding to emergencies promptly and effectively, ensuring the safety and security of all guests and staff preferred.
Strong leadership skills, with experience managing staff which could include temporary or vendor staff.
Strong problem-solving skills and the ability to respond to emergencies and changing priorities effectively.
Ability to manage multiple tasks and projects simultaneously, with a focus on efficiency and client satisfaction.
Ability to collaborate effectively within a cohesive work environment, actively contributing and achieving operational goals.
Excellent communication and interpersonal skills, with the ability to build strong relationships.
Expert proficiency with technology; example proficient with Google Suite essential for preparing staffing scheduling, interpreting building usage data, and sharing real-time information.
Team focus with a commitment to prioritize building guests at all times.
Strong Attention to details.