Job Information
Southern Home Care Services, Inc. Scheduler-2024-147012 in Chattanooga, Tennessee
This job is for a Scheduler position that is located in Chattanooga, TN.
External Job Description: The Scheduler is responsible for effective service delivery to clients, guiding, and directing Direct Support Professional (DSP) schedules. The Scheduler will assist with the assignment of appropriate staff to clients, schedule client services, identify problem situations and assist in problem solving to strive for optimum outcomes. Coordinates In-Home support services between DSPs and persons served. Participate in staff meetings with Branch Manager and other staff. Communicate with Management regarding situations needing special attention, any change of client's condition/needs, and any situation that may require disciplinary action of staff. Ensures DSPs complete all required training. Assists with providing training as necessary. Assigns DSPs to schedules and appointments in a timely manner. Monitors attendance and punctuality of DSPs for service appointments. Maintains data integrity for all assigned, including templates, valid authorizations, time and attendance. Assumes on-call responsibility, and in the absence of appropriate staffing, may provide client direct care. Ensures home care services are in compliance with agency philosophy, policies and procedures, and in accordance with state and federal licensing laws & regulations. Ensures submission of proper timekeeping and paperwork. Other duties as assigned.
Qualifications: Excellent customer service, communication, and problem solving skills. Must be able to function well under pressure, make decisions quickly and manage confidential information. High School Diploma. Valid driver's license and insurance. Two or more years of general office and computer experience. Solid experience working with the public, presenting a friendly, professional appearance while interacting with people.
Salary Range: USD $17.50 / Hour.
Res-Care, Inc., dba BrightSpring Health Services ("ResCare"), is an Equal Opportunity Employer. ResCare does not discriminate against any person on the basis of gender, race, color, national origin, religion, disability, age, veteran status, gender identity or sexual orientation in admission, treatment, or participation in its programs, services and activities, or in employment, or on the basis of gender in its health programs and activities.