Job Information
Merj Fleet Services 3rd shift Dispatcher in Cheektowaga, New York
Cheektowaga, NY. Merj Fleet Services. 3rd shift Dispatcher. FT. Benefits. $23.00-$25.00/Hour.
Summary: Responsible for fielding calls from customers and dispatching via phone/text/email to Technicians/Drivers/Wrecker Operators utilizing the correct equipment and tooling to fulfill the customers immediate need. Multi-tasking between telephone calls, GPS monitoring, and direct communication with Technicians/Drivers/Wrecker Operators to execute all assigned tasks and meet customers demands. During the night-shift hours, employee will practice independent sound and logical decision making.
Duties and Responsibilities: (including but are not limited to):
Taking phone calls from customers looking for heavy-duty tows, winch-outs, and roadside emergency repairs. Dispatching Technicians, Drivers, and Wrecker Operators with appropriate equipment and tooling to fulfill the customers immediate need.
Inputting all customer breakdown information into QuickBooks for distribution to Technicians, Drivers, and Wrecker Operators. All necessary information on the repair, tow, and/or winch-out must be entered accurately.
Data entry of information directly and accurately from work orders provided to employee by both email and hard copy from work completed on company property or roadside.
Customer follow-ups to encompass estimated time of arrivals, work complete details, purchase orders, payments, etc. Constant communication with customers is key to success.
Process, document, and enter payments by check, cash, credit card, and virtual credit card from customers into QuickBooks.
Process and input paperwork into customer-specific programming including ARI, Schwanns, Etc.
Thruway event information specific to the Dispatch position to include the initial call in request to populate an event number, advising the Technician, Driver, and/or Wrecker Operator to verify unit location on Thruway, providing any updates to the Thruway Authority as necessary, and following and all other Thruway guidelines and procedures.
Constant and consistent use of GPS tracking of fleet vehicles, Technicians, Drivers, and Wrecker Operators through software to include Samsara Fleetmatics/Reveal and Life 360. This means monitoring to ensure employees are using proper truck routes on tows when applicable, maintain proper speed, etc.
Qualifications: To perform this job successfully, the employee must be able to perform each essential duty. These requirements include the ability to: Read and interpret documents, reports, and correspondence. Calculate figures, percentages, and other amounts. Apply common-sense comprehension to carry out instructions both verbally and in writing. Deal with problems/issues customer inquiries and questions pertaining to anything Road Team. Answer multiple calls at once utilizing multiple-line, on-hold phone capabilities.
A basic knowledge of towing, trucking, and mechanics is also necessary. Computer qualifications to include the experience with and knowledge of programs such as QuickBooks, Word, Excel, and Outlook. Capability and a strong willingness to learn the operation of necessary programs to perform job successfully will suffice. The employee must know how to operate a printer, scanner, fax machine, and scanner.
Education/Experience: Two to three years of experience in dispatching, towing, and mechanics. At least five years of combined experience will be accepted in lieu of degree.
Email resume to: hr@merjfleet.com