Job Information
Internal Revenue Service Contact Representative in Cheektowaga, New York
Cheektowaga. Internal Revenue Service (IRS). CONTACT REPRESENTATIVE(Job Series 0962) FT/ Seasonal.
A Contact Representative, commonly referred to as a Customer Service Representative, carries out a full range of responsibilities in resolving issues and obtaining information relative to the tax administration process. The Customer Service Representative provides a full range of administrative and technical assistance to individuals and businesses.
Note: Please refer to the job announcement for a complete list of job requirements and benefits offered by the IRS.
Requirements: -U.S. Citizen or National All entry level positions begin at a GS-5 pay grade. -1 year of specialized customer service experience, OR a 4 year degree (or a combination of both) -Background, tax compliance, and fingerprint checks -Selective Service Registration for males born after 12/31/59 Benefits: -Comprehensive paid training -Retirement, health, and life insurance plans. -Paid Vacation days, Sick days, and Federal Holidays. -Public transit subsidies.
Duties: -Completes contacts, i.e., conducts personal or telephone interviews with a wide range of individuals who have varying degrees of understanding, or with third party representatives, e.g., CPAs, practitioners, attorneys, who possess a professional understanding. Provides full explanations to specific inquiries initiated by the individual, generated by notices, or internally generated assignments. These inquiries involve: A body of law and regulations that covers one or more types of issues each having different conditions, reporting requirements, or other regulatory provisions that significantly affect and complicate the specific obligation involved. Regulations and policies subject to frequent legislative changes or administrative determinations, amendments or precedent decisions that affect specific conditions. Programs that include the full range of exemptions, deductions, exclusions, coupled with business taxes involving different types of exemptions, deductions, exclusions, capital gains taxes, gift taxes, excise taxes, employment taxes, and others to advise, inform, assess and collect taxes, and associated liabilities. -Uses sophisticated interviewing techniques, the employee reviews individual circumstances and goals, and advises on the most advantageous ways to meet them. -Elicits sensitive, personal and financial information, e.g., innocent spouse determinations, bankruptcies, or draws out information the individual may attempt to withhold, e.g., additional sources of income, overpayments, to ensure compliance with reporting and disclosure requirements. -Makes determinations and uses sound judgment concerning controversial matters in reporting as appropriate the degree to which the individual understood their responsibilities and whether errors in their records reflected honest mistakes or fraudulent intent
To apply, contact the employer on-line: https://irs.usajobs.gov/job/781983000 Location Cheektowaga