Enable America Jobs

Job Title: Customer Service Coordinator

Location: Chelmsford, MA

Description:

We are a well-established company providing engineered fluid handling equipment solutions to Boston and the greater New England area for over 140 years. As one of the nation’s oldest commercial pump repair and sales agencies, we continue to grow, develop, and expand our facilities. This allows us to provide high-quality, technically engineered equipment supported by outstanding technical sales and premium service and support.

Responsibilities:

• Receive incoming service/emergency calls from customers and potential customers.

• Review and research customer site and equipment issues to proactively provide solutions through scheduling technicians.

• Evaluate and disseminate information between customers and company personnel to ensure effective service.

• Handle customer issues related to equipment and work with the Service team lead to deploy field solutions.

• Monitor and respond to emails in the Service inbox.

• Initiate the onboarding process for new customers.

• Review scheduling software for availability and assist in job planning.

• Work with the Service Team Lead to assess time constraints and technician ability to optimize job completion.

• Review customer special instructions to ensure requirements are met.

• Call customers to confirm on-site visits, adhering to customer requests.

• Note all customer interactions, job status, tech notes, and customer calls in the enterprise resource planning tool.

• Review all service orders upon completion for reconciliation or further action.

• Follow up on service jobs to ensure a high level of customer satisfaction.

• Provide backup to other roles as needed.

Requirements:

• High School degree or equivalent.

• 3-5 years of office experience required.

• 2-3 years of customer service experience.

• Ability to work under pressure and maintain calm and collected.

• Ability to multitask and manage deadlines.

• Highly detail-oriented and organized.

• Proven verbal and written English communication skills.

• Strong working knowledge of Word, Excel, and Outlook required.

• Familiarity with Navision system desirable.

Pay and Benefits

The pay range for this position is $24.00 - $27.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Chelmsford,MA.

Application Deadline

This position is anticipated to close on Feb 21, 2025.

About Aston Carter:

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence. With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a ClearlyRated Best of Staffing® double diamond winner for both client and talent service.

Diversity, Equity & Inclusion

At Aston Carter, diversity and inclusion are a bridge towards the equity and success of our people. DE&I are embedded into our culture through:

• Hiring diverse talent

• Maintaining an inclusive environment through persistent self-reflection

• Building a culture of care, engagement, and recognition with clear outcomes

• Ensuring growth opportunities for our people

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarteraccommodation@astoncarter.com (%20astoncarteraccommodation@astoncarter.com) for other accommodation options.