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Why SoftwareOne?

SoftwareOne is powered by Swomies!

Every day, 9.000+ SoftwareOne colleagues tackle demanding business challenges with intelligence and grit. And every day, 400+ Tech Guides in 20+ countries build and operate the systems that run SoftwareOne. They deliver 24/7 support through different time zones and work in a hybrid Multi-Cloud environment (AWS, Azure). This team is called IT & Solutions and is leading SoftwareOne's internal transformation by rethinking traditional IT and business operations, while driving innovation and productivity for its thousand's employees world wide. #DrivenToDeliver #IgniteTheMagic

Analyst - IT & Solutions - Servicedesk

team: IT & Solutions of SoftwareOne | Role: full time

location: India / working model: hybrid

The role

In the Nutshell:

The candidate will act as a Single Point of Contact (SPOC) in a team for the end users for all service desk-related topics. This includes IT-Infrastructure and Business Applications e.g., Navision, MS CRM/Dynamic 365, SharePoint, SharePoint Online, Sales Tool, ServiceNow, etc.

More Details :

Key Relationships

• Internal and External employees of SoftwareOne

  Key Responsibilities

• Register and resolve all IT-related 1st-level/2nd-level incidents and requests.

• NOC Monitoring.

• Windows Imaging/Reimaging Task (Intune/MEM).

• User Access Management tasks in Active Directory (User Creation/Deletion/Modification). Similarly, for Exchange, MS Teams, OneDrive, O365, and other Business Accounts, etc.

• Collection and documentation of standard methodologies/processes and other technical processes.

• They should send unresolved or out-of-team scope tickets to higher-level support.

• Ensuring end-user satisfaction by providing best-in-class customer services.

What we need to see from you

Work Experience :

+ + Should have minimum 3 years of confirmed experience in 1 st & 2 nd level support.

• Very good social skills and command of written and spoken English. Timely in response to larger audience. Other languages e.g. German, Spanish, Portuguese will be add-ons.

• IT Service Desk Analyst must have bachelor’s degree or relevant technical Degree or equivalent experience.

• Knowledge and working experience in any one of the following areas and certification will be add-on:

• MS Navision

• Dynamics 365

• SharePoint Online

• PSA

• OneDrive

• Cisco Meraki

• AWS or Azure basics

• MS Teams

  your communication skill

• Effective interpersonal skills and the ability to collaborate seamlessly with multi-functional teams and collaborators.

• Superb interpersonal skills, especially in English.

  your personality

• Excellent problem-solving skills and attention to detail.

• Strong dedication to quality, with a focus on delivering scalable, reliable, and maintainable software solutions.

• A passion on enabling and growing people.

• A good ability to work closely.

• Analytical thinking with a focus on continuous improvement , structured approach, and solution-oriented demeanor.

• Ability to handle various tasks and prioritize work in a fast-paced and multifaceted environment.

• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.

• Highly self-motivated, results oriented, work independently, assume ownership ( You built it, you run it.).

  This is what makes us special as an employer:

• Global company culture: We defined our lived culture through 7 core values (https://www.softwareone.com/en/our-story/our-values)

• Come as you are: Wear what you feel comfortable in, not just while working from home!

• President’s Club: Best-in-class recognition awarded by leadership and your peers.

• Flexible work: Do phenomenal work from anywhere, deliver excellence everywhere.

• Employee Exchange Program: Experience new colleagues and cultures around the world.

• Incentive programs: Swomies award bonuses to colleagues who go above and beyond.

• Lifelong education: We pay for your new skills with tuition reimbursement.

• Employee stock option programs (SIX: SWON): Be an owner. All employees can be shareholders.

• Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future.

  You need some more information?

  Check this link tree and find all information you need to decide for us: https://swo.co/quick-links

  You know someone who could be interested in working with us as well?

  Share this job (or another) with your network and get the chance of our referral bonus for external referrers. https://www.softwareone.com/en/careers/external-referral-program

  About me ? E-meet me!

  I am passionate about helping candidates find their ideal roles and seeing them thrive in our dynamic work environment. At SoftwareOne, we value ( https://www.softwareone.com/en/our-story/our-values )

  If you have any questions about the role or the company, feel free to get in touch with me directly at linkedin.com/in/shikha-mehrotra-058534133. I look forward to connecting with you!

Job Function

IT & Solutions

Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at reasonable.accommodations@softwareone.com .

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.