Enable America Jobs

Senior Support Specialist IT

Location:

Chesapeake, VA, US, 23320

Position Type: Professional

Transport is at the core of modern society. Imagine using your expertise to shape sustainable transport solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.

Who we are

Infrastructure and Onsite Services (IOS)

Group IT – Infrastructure and Onsite Services is a global unit consisting of approximately 1200 employees and consultants in most of the Volvo Group’s locations. The mission of the IOS unit is to ensure that Volvo businesses are provided with the right end-user tools and services at agreed quality and to an optimal cost. At factories, warehouses and small sites IOS also facilitates infrastructure demand liaison and delivery execution for IT services through local presence and in partnership with global providers.

Onsite Americas

Onsite Americas is a regional function consisting of more than 100 employees and consultants in all of the Americas. This function is responsible for onsite deliveries in this region, working in close co-operation with other IOS/Solution Delivery Unit functions.

What you will do

Onsite IT Support Specialists are assigned support tasks via ticketing system (Service NOW aka SNOW) and are expected to understand and prioritize responses. In addition to break/fix activities, IT support specialists are also expected to drive continuous improvements to IT services impacting assembly operations using our internal Volvo Production Systems (VPS) methodologies. This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally, this position utilizes global processes to achieve the end results. The IOS Onsite goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, work overtime, and most importantly work as a team.

• Deliver and Support infrastructure solutions required by the business and according to Group IT service and product standards

• Become a well-rounded member of the onsite team by being able to perform multiple functions within the group…..2nd level support functions.

• Work within the guidelines and routines defined for the service or On Behalf Of (OBO) assignment.

• Drive the identification and escalation of problems in supported services and solutions.

• Secure preventive maintenance and pre-checks to keep quality of services.

• Follow cyber-security requirements and raise security issues were discovered.

• Contribute to knowledge management and the documentation of errors and known workarounds.

• Execute time critical support of industrial IT solutions

• Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases

• Use delegated authority from global operations teams to manage local infrastructure solutions

• Provide constant communication/feedback to end-users to understand their requirements and setting the appropriate expectations.

• Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals), and deploy new machines.

• Have a good understanding of Apple and Android cellular devices for configuration and support.

• Have good understanding of LAN connectivity (wired & WiFi) in support of existing infrastructure and multiple sites, locally and remote

• Assist PC Users in utilizing PC applications for office & factory automation and to solve business problems.

• Perform scheduled/unscheduled upgrades to machines in order to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.

• Image & configure new and existing machines to end-user expectations.

• Ability to produce documentation for Knowledgebase solutions

• Tickets are assigned to Onsite IT Support Specialists; prioritization is always towards IT issues on the factory floor.

• Continuous improvements are a focus of the team. We use Kaizen’s to drive those improvements

Expected Schedule

• Standard working hours of 8 am to 5 pm, Monday through Friday. This is 100% an onsite position.

• Depending on business conditions/demand, working hours may include overtime and on-call responsibilities.

• Some travel required.

Who are you?

Do you dream big? We do too, and we are excited to grow together. In this role, you will bring:

• A dedication to delivering customer value

• Ability to build effective relationships

• Strong communication skills

• The ability to work patiently with end users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions

• Open to change and enjoys the challenge of unfamiliar tasks

• Broad IT background

Physical demands

• Moving of printers and computers up to 50 lbs.

• Ability to work on, around, and under furniture within the office

Education Required

Bachelor’s Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.

Experience Required

• Ideally at least 5 years’ experience in a technical support environment.

• 5 years of IT experience preferred.

• MOUS, DCSE, A+ and Network+ (IOS) certifications in at least two of these areas is strongly encouraged.

• Experience working in a highly matrixed organization.

• Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.

• Ideal candidate will be highly motivated with a strong sense of urgency.

What’s in it for you?

We offer a solid package of compensation and benefits, plus you will enjoy:

• Great work life balance including generous paid time off benefits

• Competitive base salary as well as eligible for annual company bonus

• Comprehensive group health benefits package

• Excellent 401(K) with company match as well as additional contribution percentage

• Tuition Reimbursement Program

Ready for the next move?

Come join us for a cup of coffee or a call. We’ll discuss how we can help each other on our journey together. Here are our contact details / Send us a text message on XXX / Connect with me on LinkedIn.

We value your data privacy and therefore do not accept applications via mail.

Who we are and what we believe in

Our focus on Inclusion, Diversity, and Equity allows each of us the opportunity to bring our full authentic self to work and thrive by providing a safe and supportive environment, free of harassment and discrimination. We are committed to removing the barriers to entry, which is why we ask that even if you feel you may not meet every qualification on the job description, please apply and let us decide.

Applying to this job offers you the opportunity to join Volvo Group . Every day, across the globe, our trucks, buses, engines, construction equipment, financial services, and solutions make modern life possible. We are almost 100,000 people empowered to shape the future landscape of efficient, safe and sustainable transport solutions. Fulfilling our mission creates countless career opportunities for talents with sharp minds and passion across the group’s leading brands and entities.

Group Digital & IT is the hub for digital development within Volvo Group. Imagine yourself working with cutting-edge technologies in a global team, represented in more than 30 countries. We are dedicated to leading the way of tomorrow’s transport solutions, guided by a strong customer mindset and high level of curiosity, both as individuals and as a team. Here, you will thrive in your career in an environment where your voice is heard and your ideas matter.

Job Category: Information Technology

Organization: Group Digital & IT

Travel Required: Occasional Travel

Requisition ID: 8223

View All Jobs (https://jobs.volvogroup.com/?locale=en_US)

Do we share the same aspirations?

Every day, Volvo Group products and services ensure that people have food on the table, children arrive safely at school and roads and buildings can be constructed. Looking ahead, we are committed to driving the transition to sustainable and safe transport, mobility and infrastructure solutions toward a net-zero society.

Joining Volvo Group, you will work with some of the world’s most iconic brands and be part of a global and leading industrial company that is harnessing automated driving, electromobility and connectivity.

Our people are passionate about what they do, they aim for high performance and thrive on teamwork and learning. Everyday life at Volvo is defined by a climate of support, care and mutual respect.

If you aspire to grow and make an impact, join us on our journey to create a better and more resilient society for the coming generations.

Nearest Major Market: Hampton Roads