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Job Information
GE Healthcare Field Service Engineer 2 - Portage, IN in Chicago, Illinois
Job Description Summary
Job Description
Job Description Summary
The Field Engineer II performs on time and accurate Preventative Maintenance in one or more modalities of equipment. The FE II is aware of and follows all Field Modification Instructions and/or Instrument Service Information bulletins. Works with other Field Engineers, both onsite and remotely, to troubleshoot, repair and equipment installation.. Responsible for driving customer satisfaction through Service Excellence.
This is a remote role that requires the candidate to work onsite at customer locations and occasionally from home office. To provide onsite customer support, candidate will need to reside in the Jackson, MS metro area.
GE HealthCare is a leading global medical technology and digital solutions innovator. Our purpose is to create a world where healthcare has no limits. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Responsibilities:
Complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
Equipment installation.
Troubleshooting and service repair needs on designated equipment.
Effectively communicate and partner with teammates and colleagues.
Effectively communicate with customers to ensure resolution and proper follow-up, leading to customer satisfaction.
Partner with the customer and recommend value-added services that will help the customer run their business more efficiently.
Keep up to date on administrative responsibilities such as maintaining customer service logs and internal service records in a timely manner, ordering repair parts, and managing cycle times.
Utilize the GEHC escalation process, as needed, and work closely with region and national support to define and implement corrective action plans to resolve customer issues in a timely manner.
Serve as a member of the account community for key accounts.
Effectively engage commercial counterparts, identify potential sales leads, participate in sales opportunities such as contract renewals, and assist with promoting and implementing revenue programs.
Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately become a perceived partner in their business.
Keep up to date with competitor information and market trends.
Answer service calls independently without assistance.
Quality-Specific Goals:
Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position.
Meet Health and Human Services, Environment Health and Safety and/or all other applicable regulatory requirements.Complete all planned Quality, EHS & Compliance
Required Qualifications:
Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field and a minimum of 2 years of experience servicing electrical equipment; OR equivalent military education and a minimum of 2 years of experience servicing electrical equipment; OR High School Diploma/GED and a minimum of 4 years of experience servicing electrical equipment.
Experience interfacing with both internal team members and external customers as part of a solution-based service process.
Strong communication skills with the ability to communicate technical issues to the customer in an easy-to-understand manner.
Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Experience troubleshooting and responding to customer concerns.
Experience with Web applications and technological programs (e.g., iPad, iPhone Microsoft Office Suite).
Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
Special Physical Requirements:
Candidate must be able to lift, carry, push, and pull up to 35 lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods of time. Candidate must also be able to reach at, above and below shoulder level, flex/extend neck and have good hand and finger dexterity. Specific vision abilities required by this job may include color, close vision, distance vision, peripheral vision and depth perception.
Must have and maintain a valid Driver's License.
Willingness to be available ""after hours"", or work a rotating On-Call schedule, including weekends, for critical issues and coverage, as necessary.
Desired Qualifications:
Prior field service experience.
Experience supporting one or more of the following modalities: MR, CT, Nuclear Medicine, X-ray and Ultrasound
We expect all employees to live and breathe our behaviors: to act with humility and build trust; lead with transparency; deliver with focus, and drive ownership –always with unyielding integrity.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
#LI-CLM
#LI-Remote
Additional Information
GE HealthCare offers a great work environment, professional development, challenging careers, and competitive compensation. GE HealthCare is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
GE HealthCare will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).
While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.
Relocation Assistance Provided: No
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