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Job Description

Location: Chicago, Illinois

Business Unit: Rush Medical Center

Hospital: Rush University Medical Center

Department: IT Infrastructure

Work Type: Full Time (Total FTE between 0.9 and 1.0)

Shift: Shift 1

Work Schedule: 8 Hr (7:00:00 AM - 3:00:00 PM)

Rush offers exceptional rewards and benefits learn more at our Rush benefits page (https://www.rush.edu/rush-careers/employee-benefits).

Pay Range: 50.68 - 85.14

Rush salaries are determined by many factors including, but not limited to, education, job-related experience and skills, as well as internal equity and industry specific market data. The pay range for each role reflects Rush’s anticipated wage or salary reasonably expected to be offered for the position. Offers may very depending on the circumstances of each case.

Summary:

The Lead Unified Communications (UC) Engineer/Architect will collaborate with all aspects of configuring, maintaining and sustaining the Cisco VoIP environment including engineering, design, implementation, maintenance of existing UC environment, upgrading/configuration, and installation of hardware/software. In addition, the Lead UC Engineer/Architect helps evaluate, design, configure, document, and implement communication system architecture including phone networks & services, circuits, VOIP, cloud services, and connectivity to support business needs. The Lead UC Engineer/Architect is responsible for leading the development of roadmaps and implementation projects. The Lead UC Engineer/Architect assists and mentors less experienced colleagues and is a resource for RUSH employees and leaders for Unified Communications.

Responsibilities:

Deliver UC/UCCE Solutions

• Lead UC discovery sessions, developing solutions based on client requirements and creating low-level and high0level designs based on Cisco best practices.

• Ensure successful delivery to support strategic planning and initiatives, improve organizational performance, and advance progress towards RUSH goals.

• Work with vendors, clients, carriers and technical staff on implementation, optimization, and security of Cisco Unified Communications system. This includes but is not limited to troubleshooting infrastructure and services including CUCM, CUC, CCE, CUBE, Jabber, WebEx, Finesse, voice gateways, and all other Unified Communications applications.

• Carry out maintenance/upgrades on all UC/UCCE infrastructure and end points.

• Identify and troubleshoot VoIP call-routing and voice quality issues and recommend and implement mitigation strategies.

• Proficiencies in local area network/wide area network (LAN/WAN) operations are required to ensure optimum configuration and operation of all integrated systems.

• Strong knowledge of voice/VoIP protocols; SIP, ISDN PRI, TI, FXS, FXO and Fax

• Use knowledge of healthcare industry, market environment, and clinical and business workflows and activities, to inform solution design and development to execute high-quality solutions to clear problems in an established problem space.

• Independently (with minimal oversight) develop and maintain trusted advisor relationships with business, clinical, and operations leaders that include guidance for optimizing use of UC and UCCE tools.

• Build solutions and implementation plans utilizing the appropriate internal and external resources and ensuring full involvement of business partners and communication to all stakeholders.

• Perform security review of UC Infrastructure and Applications.

Improve Processes and Standards

• Research, analyze, recommend, and implement new software, hardware, tools, systems, and processes to provide state-of-the-art collaboration experience.

• Lead the development and delivery of training relevant to area of expertise.

• Monitor the latest market trend and industrial landscape to discover opportunities to improve customer experience and reduce operating costs.

• Build and maintain project/technology related documentation, ensuring that accurate information is always available to other colleagues and management.

• Develops reports and trend analysis documentation on system performance, bandwidth utilization and network security incidents.

• Manage UC system logging and provide performance metrics.

Effective Team Member

• Working and collaborating with project teams consisting of RUSH University staff, client resources, contract resources and third-party vendors.

• Provide and maintain detailed runbook procedure and support documentation for routine maintenance on the Unified Communications systems.

• Consistently demonstrate a very high level of teamwork, partnership, and collaboration.

• Training/Mentoring UC and other IT staff

Leadership

• Provide technical leadership to the UC Engineers through feedback, mentoring and knowledge sharing.

• Hold team-level responsibilities and lead the team for small & medium scale projects.

• Provide presentation to client, upper management, and peers as it pertains to Unified Communications technology roadmap, architecture, engineering, and provisioning.

• Assist with budget preparation.

Technical Leadership

• Develop technical standards, define operational processes, and configuration best practices for UC infrastructure.

• Provide incident management and support to the critical issues escalated by UC Operations team.

• Lead the technical delivery of projects, including design, configuration, and testing of technical solutions for enterprise (UC) voice communications.

Required Job Qualifications:

Education

• Minimum: Bachelor Degree in Information Technology, Computer Science, or related field (4 years combination of relevant experience and education may be considered in lieu of degree)

• Preferred: Graduate degree in Information Technology, Computer Science, or related field.

Work Experience

Minimum:

• 7 years demonstrated success designing, configuring, and supporting Cisco Unified Communications infrastructure.

• 7 years demonstrated success troubleshooting to isolate and diagnose problems in large- scale voice implementations.

• 7 years demonstrated success translating business needs into operational requirements.

• 7 years demonstrated success managing multiple projects simultaneously.

• 7 years demonstrated success as mentoring and teaching others on Unified Communications technologies.

• 7 years demonstrated success in leading teams and providing work direction.

Preferred:

• 10 years relevant experience in a Healthcare setting

• 10 years relevant experience in IT, Business Operations, Project Management, Analytics or Monitoring

• 10 years relevant experience supporting Cisco Webex or similar UCaaS solutions.

• 10 years relevant experience supporting Cisco Contact Center; creating and maintaining call-routing scripts.

• 10 years relevant experience supporting Calabrio suite of product or similar contact center management platforms.

• 10 years relevant experience supporting Genesys CX cloud or similar CCaaS solutions.

Licenses & Certifications

• Minimum: CCNA Certification

• Preferred: CCNP Collaboration Certification

Rush is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Position Lead UC Architect

Location US:IL:Chicago

Req ID 14311