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Job Information
Wolters Kluwer Sales Operations Analyst - Hybrid in Chicago, Illinois
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and services that customers need to make decisions with confidence. Every day, our customers make critical decisions to help save lives, improve the way we do business, build better judicial and regulatory systems. We help them get it right.
Who We Are: Wolters Kluwer: The world is a big place, find your place here. (https://youtu.be/OZ2kSzAaXK4?si=sDgZ7DZUbMnBddMq)
About Enablon: Unlock EHS and ESG analytics with Enablon Open Insights (youtube.com) (https://www.youtube.com/watch?v=RBRjbqcyMVo)
*What We Offer: *
The Sales Operations Analyst role offers growth potential opportunities, professional development, an engaging team environment, the ability to work a hybrid schedule, and amazing benefits.
What You'll be Doing:
You will be supporting sales representatives and channel partners in our sales operation's areas such as customers quotes, sales information management, product training and financing. You will prepare sales forecasts by collecting and analyzing data to evaluate sales goals and other sales information. As our Sales Operations Analyst, you will also conduct analysis and prepare reports regarding information such as order status, sales results, leads, sales quotas, and sales representative earnings. You will research and evaluate current economic conditions that may affect the organization's ability to sell its products or services in the marketplace and share this information with the appropriate teams and leaders. On occasion, you will also work with customers on behalf of sales representatives, in areas such as facilitating customers access to various resources and responding to nontechnical questions. The majority of the time, you will be working with internal customers in all areas of the business. This position is one of the few that offers this particular opportunity.
The Global Sales Operations Analyst is a key supporting role who works closely with Enablon leadership and the Sales Team. This position includes ongoing data management, RFP Management, reporting, and ongoing improvements.
*Key Tasks: *
Collaborates with leadership to define new and evolving reports, develop/update reporting as change and new requirements are identified, such reporting as RFP analysis etc.
Manages the overall process of creating and submitting client Security Questionnaires, Vendor Registrations and RFPs for the Global team
Provides training on the RFP tool when required
Remain knowledgeable of key processes and initiatives in order to assist the sales and service team in achieving company goals
Cross Functional Activities may be required such as working with all teams implicated in RFPs/Security Questionnaires
Actively support the Global organization as we drive Operational improvement through launching new initiatives
Monitors Salesforce for accuracy
Responds promptly and professionally to sales requests or inquiries
Monitors RFP cases for trends
Other duties may be assigned as the need arises
You're a Great Fit if You Meet These Requirements :
Bachelor’s degree in business, marketing, or related field or equivalent job-related experience
2 years of B2B sales operations experience
Experience working with internal customers in a fast-paced environment
Experience in business services and or cloud-based software industries
Live within 50 miles of one of our CT locations listed below and the ability to work a hybrid schedule, being in the office 2 days a week
Key Knowledge, Skills, & Abilities to Assist in Your Success:
Data analysis skills and ability to derive insights that drive next steps or actions required
Communicate effectively in both face-to-face and virtual meeting environments
Interpersonal skills, ability to build stakeholder relationships
Work effectively with other internal teams and the ability to build strong relationships
Stay organized and manage multiple priorities at once
Professional demeanor in oral and written communications
Passion and ability to seek process improvement and work as a team
Self-motivated; proactive and perseverant mindset
General product and application knowledge (Microsoft products, cloud-based solutions, and Salesforce)
We are an incredibly supportive team that truly enjoys what we do and who we do it with. We play a key role within WK and assist in driving daily success. If you have a passion for making a true difference within an organization, while working alongside a genuinely caring and supportive team, we highly encourage you to apply. #Bethedifference
Hybrid Office Locations:
CT-Glastonbury
DE-Wilmington
FL-Tampa
GA-Kennesaw
IN-Indianapolis
MA-Waltham
MD-Baltimore
NY-Babylon
NY-Colonie
NY-New York
OH-Columbus
PA-Philadelphia
Additional Information:
Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave . Full details of our benefits are available at https://www.mywolterskluwerbenefits.com/index.html
Diversity Matters: Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer.
The above statements are intended to describe the general nature and level of work being performed by most people assigned to this job. They’re not intended to be an exhaustive list of all duties and responsibilities and requirements.
Compensation:
Target salary range CA, CT, CO, Hi, NY, WA: $74,550-$103,200
EQUAL EMPLOYMENT OPPORTUNITY Wolters Kluwer U. S. Corporation and all of its subsidiaries, divisions and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
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