Enable America Jobs

Job Description

As a ServiceNow Product Manager, your core responsibility will be to lead and manage the development of new and iterative projects on the ServiceNow platform, ensuring that the applications deliver maximum value. You will oversee a diverse team, including Business Analysts, Developers, Contractors, and Stakeholders, guiding them in configuring and optimizing the ServiceNow platform for our strategic goals. Your role will involve detailed project management, from conceptualization through to deployment, ensuring alignment with our business objectives and high standards of technical performance.

Department: IT Development and Infrastructure The IT Development and Infrastructure departments perform in-house software development and provides infrastructure services and support to our research projects. The infrastructure can be on-premise data center networking or server needs or cloud-based vendor SaaS solutions.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@insightglobal.com .

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Skills and Requirements

Bachelors degree

10 years of relevant work experience

5 years of ServiceNow Product Management experience in the areas of ITSM and CMDB, CSM and HRSD

ServiceNow Administrator and Implementor certifications are desired

ServiceNow Product Owner certification is strongly desired

5 years of people and client management and/or project management experience

3 years of experience with Agile methods such as Scrum and SAFe

Ability to help users with strategic vision definition and alignment

Strong business communication skills

Good balance between technical knowledge and business acumen

Proven experience with system administration and development in ServiceNow including user account maintenance, internal system audits, upgrade coordination, solution design, processes, loading/configuring parameters/data in ServiceNow and troubleshooting issues

Good knowledge of ServiceNow integrations and APIs capabilities

Proficiency with user story definition, acceptance criteria writing and facilitating effective refinement sessions

Strong experience working remotely with business stakeholders and IT team null

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.com.