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Description

At Amazon, we hire the world's brightest people and offer them an environment where they can relentlessly innovate for our customers. Do you enjoy a high-stakes, fast-paced environment where you can help accelerate our customers achieving their strategic objectives by working with our AWS senior executives?

The AWS Executive Sponsorships Program team is seeking an exceptionally motivated, customer-obsessed Program Manager with experience developing and executing programs. The AWS Executive Sponsorships Program demonstrates AWS commitment to our most strategic customers by pairing them with AWS leaders in a 1:1 peer-to-peer relationship with the goal of driving the customer’s success and cloud adoption. The program helps create and cultivate these long-term relationships to drive collaboration opportunities to think big together, enhance our customers’ ability to achieve their business objectives and innovations with AWS, and cultivate overall trust and advocacy within both AWS and the customer’s organizations. We are looking for an expert Program Manager to continuously improve our program reporting; executive engagement tracking; and sponsor onboarding, matching, and training so we can continue to scale the program to benefit our customers.

Key job responsibilities

• Find, create, and analyze data and generate insights about the Executive Sponsorships Program that will inform business decisions and program evolution and most importantly elevate the value we bring to customers.

• Drive reporting, process, and improvements that reduce friction and proactively address issues. Leverage tools to advance efficiencies, standardize workflows, and to reduce the manual processes for data collection.

• Identify and qualify the right strategic customers to include into the program, support Account Teams.

• Follow up to ensure the customer/Executive Sponsors match are meeting customer and program expectations.

• Constantly solicit feedback from our stakeholders (i.e., account teams, sponsors) throughout the lifecycle of the relationship in friction-free ways.

• Proven record of accomplishment in taking on end-to-end ambiguous problems, and successfully delivering results in a fast-paced and dynamic environment.

• Enjoy experimenting on ideas, measuring the results, improving on what works, discarding what doesn't, and learning from both.

• Have a solid understanding of project management fundamentals (e.g., business case development, risk management, schedule management, and negotiation). You are comfortable briefing senior leadership, even when you have bad news; you can communicate effectively with business and technical teams both verbally and in writing.

• You will be well suited to this role if you excel in managing a variety of job responsibilities, are customer-focused, resourceful, team-oriented, and have an ability to work independently under time constraints.

A day in the life

As an AWS Executive Sponsorships Program Manager, you will be communicating across account, product, and executive teams to identify and match executive relationships that will drive long term value for our customers and AWS. You are the primary escalation point for account managers to provide them with advice on determining program fit, qualifying requests, and handling any exceptions.

You will drive data collection, analysis, insight tracking, and reporting to ensure our program is meeting our goals and provide recommendations for continuous improvement and scalability. You will support the team by writing and delivering clear, detailed executive communications, develop mechanisms to ensure our team are leveraging lessons learned and applying best practices in complex situations, and serve as an authority to account managers and executives on how to best take advantage of the program.

About the team

At Amazon, it is always Day 1. Come join a smart, innovative team who is obsessed with serving its customers and is having fun doing so in a start-up-like environment! We are looking for team members who are passionate about learning and willing to roll up their sleeves and build with us.

Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have twelve employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

ABOUT AWS:

Diverse Experiences

Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS

Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

Inclusive Team Culture

Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship and Career Growth

We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Basic Qualifications

• 6+ years of program or project management experience

• Experience owning program strategy, end to end delivery, and communicating results to senior leadership

• Experience using data and metrics to determine and drive improvements

• Experience working cross functionally with non-tech teams

Preferred Qualifications

• 7+ years of driving process improvements experience

• Experience implementing repeatable processes and driving automation or standardization

• Experience in complex problem solving, and working in a tight schedule environment

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $104,100/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, please visit https://www.aboutamazon.com/workplace/employee-benefits. This position will remain posted until filled. Applicants should apply via our internal or external career site.