Enable America Jobs

This will be a 12 month contract (W2) to start with potential for extension. This role is open to remote candidates but will be asked to work CST working hours.

Description:

We are looking for an experienced User Researcher who is curious about people and their behavior. Sifting through the layers of consumer behavior requires an analytical and organized mind as well as the ability to think outside the research to glean the true meaning behind human actions. Probing for meaning via focus groups, surveys, interviews, usability sessions, would be part of the work. Candidate will need to be comfortable with a crowd as well as one-on-one. People best suited for this role are articulate and intelligent, with solid communication skills. This role requires individuals who are as computer savvy as they are people friendly, since their work entails examining and finding meaning in data as well as actually gathering data from people.

Responsibilities

• Conduct independent research on multiple aspects of products and experiences within Digital’s application portfolio.

• Collect and analyze user behavior through lab studies, field visits, ethnography, surveys, benchmark studies, customer satisfaction feedback, etc.

• Work with Designers, Product Managers, Engineers and other UXRs to prioritize research opportunities in a fast-paced, rapidly changing environment that are time boxed with clear specific deliverables.

• Understand and incorporate complex technical and business requirements into research.

• Advocate research findings to diverse audiences through written reports and in-person presentations.

• Comfortable creating journey maps, user flows, personas, and service blue printing when needed.

• Ability to synthesize research findings and deliver executive summaries to stakeholders.

• Interact with cross-functional teams and drive customer experience strategy and best practices to implement applications and platforms while maintaining a cohesive end-to-end experience

Skills:

Ux research, User research, Qualitative research, Quantitative research, User experience, User experience research, UserTesting, video editing software, portfolio

Additional Skills & Qualifications:

• Two or more years of experience with UserTesting

• Miro, Dovetail, Airtable, Camtasia, or video editing skills

• Links to research portfolio or work examples

If eligible, the benefits available for this temporary role may include the following:

§ Medical, Dental & Vision

§ Critical in Illness, Accident, and Hospital

§ 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

§ Life Insurance (Voluntary Life & AD&D for the employee and dependents)

§ Short and long-term disability

§ Health Spending Account (HSA)

§ Transportation benefits

§ Employee Assistance Program

§ Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.