Job Information
FIS Global Customer Service Associate II in Cincinnati, Ohio
Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : General Equivalency Diploma Job Description We are Worldpay. Every time someone shops online, uses a bank or trades a stock, we help make it happen. Our technology powers the world's economy, and as part of our team, your influence can span the globe. We believe in building inclusive teams where everyone's views count. Together, our collective diversity, skills and talents empower us to deliver the best products and solutions for our colleagues, clients, and communities. If you're ready to start learning, growing, and changing the future of FinTech, we have one question: Are you Worldpay? About the role: In this role, our associates are the voice of Worldpay - a great responsibility to our organization. Our team of Customer Service Associates provide a world-class level of customer service to our merchants. It will be important that you ensure service expectations are met while establishing a professional rapport with each customer. We believe our partners and merchants are the most important aspect of our business, and our determination to be the best that Worldpay has to offer rings true with each associate through training, knowledge, and a desire to excel. Our diverse associates-new graduates and career changers alike-come from a variety of backgrounds. Computer skills, stellar problem- solving abilities and the necessary interpersonal skills to be successful in a phone environment are strongly recommended. Role expectations: Training & Nesting (OJT) will be onsite Monday thru Friday 8am-5:30pm for 13-weeks; 100% attendance is required High volume contact center responsible for omni-channel servicing via voice, email, and chat. Ability to closely follow step-by-step troubleshooting procedures for point-of-sale or stand-alone equipment. Day to day requires proficiency across multiple applications to properly service merchant requests. Proactively identify merchant's needs utilizing available resources. Ability to prioritize and manage time effectively. Comprehension of various communication types, i.e., phone line, ethernet, Wi-Fi, Bluetooth. Ability to articulate actions taken & properly set expectations for servicing resolution. Working knowledge of PC/laptop and Microsoft Office applications - focused on Teams and Outlook. Ability to effectively communicate - both written and verbal. Added bonus if you have: Working experience & knowledge in Salesforce. Work history in payments processing or contact center environment. Work history in banking/financial institution. Ability to remain composed and customer focused at all times. EDUCATION REQUIREMENTS High school diploma or GED What we offer you: As part of Worldpay, we expect you to bring your best every day. That's why we'll reward you with exceptional benefits that include: Medical (HSA & FSA options), dental and vision 3- weeks of paid vacation, plus 4 paid personal choice holidays 401K plan that includes company matching Ample development resources to help advance your career Paid volunteer time to give back to local charities in your community Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the . EEOC Statement FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is a