Job Information
Shaner Operating Corp Executive Housekeeper | Hotel Celare Cincinnati in Cincinnati, Ohio
ABOUT THE TEAM Shaner Hotels is in development with Crawford Hoying for our 171-key Tribute by Marriott in Cincinnati, Ohio. This project will feature multiple food and beverage outlets including a rooftop bar and state-of-the-art event spaces both outdoor and indoor. Hotel Celare will be located in The District at Clifton Heights - the newest mixed-use community ideally situated across the street from the University of Cincinnati's campus in the Uptown Innovation Corridor. With a convenient location in the center of multiple hospitals, Findlay Market and the Cincinnati Zoo and Botanical Garden, Hotel Celare will be a short drive from downtown and some of the premier businesses in the region. ABOUT US Shaner Hotel Group Shaner Hotels is one of the foremost award-winning hospitality owner-operators and management companies in the hospitality industry. Our current portfolio consists of over 65 full-service, select-service, extended-stay and resort properties with more than 7,500 rooms in 14 states and four countries. We partner with the top Hospitality Brands including independent locations as well. We provide a variety of services for investors, hotel owners and brands-including hotel development, design and construction, e-commerce, and revenue management. You can find out more by visiting our website, www.shanercorp.com! JOB DESCRIPTION * Be available to work a flexible schedule, including weekends, holidays, and varied shifts. * Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department. * Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well. * Handle guest complaints ensuring guest satisfaction. * Hire, train and develop team members and ensure all required training is complete according to standards. * Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations. * Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands. * Ensure all end of month reports are completed to standard. * Assist staff with their job functions to ensure optimum service to guests. * Monitor and maintain cleanliness, sanitation, and organization of assigned areas. * Manages all aspects of employee performance to ensure productivity and a quality work environment. * Maintains Housekeeping Department's annual budget. * Performs housekeeping, laundry, and houseperson functions whenever necessary. * Other duties as assigned. Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff. Qualifications * Minimum 1-3 years of housekeeping management experience in the hospitality industry. * Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. * Ability to satisfactorily communicate with guests, management, and co-workers to their understanding. * High school graduate or equivalent, some college preferred. * Bilingual English/Spanish a plus. * Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.Apply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjE1NTc0LjEwNTA4QHNoYW5lcmNvcnBjb21wLmFwbGl0cmFrLmNvbQ