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Refreshment Service Manager (OH, Cincinnati)OH, Cincinnati

The Refrehsment Service Manager is the key and primary link between Conti Coffee and the client. Strong customer interaction skills required to maintain a high level of customer satisfaction. They must ensure that customers are retained,satisfied, and that their needs are fulfilled. Supervises and coordinates activities ofretail team leaders, retail merchandisers and retail location attendants. Expected to deliver best in class retail operations by performing the following duties:

Supervisory Responsibilities

• Directly manager retail vending and market route operations for assigned client locations.

• Must be able to carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing, hiring, and training retail employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

• Directly responsible for the execution and compliance of all plan o grams, promotions, new and conversion market installations.

Essential Duties and Responsibilities

• Visit accounts and clients to maintain good relations and responds to customer needs with the utmost sense of urgency and professionalism.

• Coordinates/executes retail installations, merchandising, and promotional activities in a professional and timely manner in new and existing accounts; performs retail location inspections and inventory auditsto ensure company standards are met

• Maintain the retail operating system within accordance of program standards. Utilizes reports to determine proper replenishment, merchandising, and inventory level inestablished retail locations

• Reviews service frequencies to assure maximum retail sales without jeopardizing customer satisfaction;schedules and modifies retail service structure to improve productivity and control overtime compensation.

• Able to perform all job duties assigned to merchandise specialists and warehouse personnel insupport of retail operations

• Ensure the proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks as well as analyzing financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities.

• Ensures a safe working environment and communicates company safely policies and goals to employees; secures necessary vehicles for retail service personnel and ensures proper maintenance of fleet vehicles; oversees all aspects of building maintenance including repairs, housekeeping, and security.

Education and Experience

• Bachelor's degree (B.A.) from four-year College or university; or two year’s related experience and/or training; or equivalent combination of education and experience are required.

Benefits

• Company car and cellphone will be provided

• Full-Time Employee Benefits Package Includes: Medical, Vision, Dental, Life & AD&D, Critical Illness, Short & Long Term Disability, 401(k), paid vacations and holidays

• Help us generate 500,000 meals for hungry kids each year via our 501(c)3 charity, Feeding the Future, Inc.

About Five Star Breaktime Solutions/John Conti Coffee.

Join one of the nation’s largest on-site food and beverage service providers proudly offering custom solutions to our clients including micro-markets, full-line vending, coffee service, pantry service, sustainable products, water (filtered and bottled) service, catering, and corporate food service.

Notice: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Location - OH, Cincinnati