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R2752903 Customer Development Manager

• Location: Philippines

• Job type: Permanent, full-time

About the job

At Sanofi Consumer Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

This role is responsible for developing sustainable and profitable business relationships with key chain customers in the supermarket channel to achieve sales targets, profitability, and market share objectives.

Main responsibilities:

1. Develop Sustainable Business in Key Chain Customers:

• Plan and execute winning customer business plans to achieve current year targets and grow compared to the previous year.

• Execute Joint Business Planning (JBP) with key chain customers.

• Negotiate pay-for-performance KPIs to ensure profitable growth.

2. Key Chain Customer Management:

• Conduct quarterly business reviews with key chain customers.

• Negotiate mutually beneficial annual terms and conditions.

• Cultivate and maintain beneficial business relationships with key customers at all organizational levels.

• Ensure consistent distribution and availability of relevant CHC brands and outperform competitors.

• Collaborate with Marketing and Trade Marketing teams to formulate and execute promotion strategies that drive profitable sales growth.

3. Investment Management:

• Work with the Revenue Growth Management team to manage Gross To Net investments effectively.

• Apply financial and strategic management skills to ensure a good return on investment.

4. Merchandising Management:

• Collaborate with merchandising teams to ensure best-in-class product displays and shopper engagement in-store.

• Align with trade marketing to ensure in-store execution meets planned customer standards.

5. Data-Driven Analysis & Management:

• Participate in monthly demand reviews as necessary.

• Provide and monitor relevant 3-month rolling forecasts for key customers.

• Conduct pre and post-promotion analyses with marketing or trade marketing teams to ensure effective ROI.

• Monitor category and competitor market intelligence, share insights, and initiate actions as needed.

• Collect and analyze monthly offtake data from key customers and share insights with the commercial team.

6. Receivables Management:

• Ensure timely processing and appropriate support for debit notes.

• Work closely with distributor finance and customers to resolve any disputed credit or debit notes.

About you

• Minimum of 3 years of experience in key account/customer development.

• Strong financial acumen.

• Proficiency in planning and executing business reviews and joint business planning.

• Solid strategic and tactical negotiation skills at all levels of the customer organization.

• Strong communication and high-level customer engagement skills.

• Business development mindset.

• Innovative thinking.

• Positive, can-do attitude.

Why choose us?

Join a dynamic team focused on driving growth and making a significant impact in the consumer healthcare sector.

Opportunity for professional growth and career development in a supportive and innovative environment.

Attractive compensation and benefits package, including health and wellbeing programs.

Pursue Progress . Discover Extraordinary .

Progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. You can be one of those people. Chasing change, embracing new ideas and exploring all the opportunities we have to offer. Let’s pursue progress. And let’s discover extraordinary together.

At Sanofi, we provide equal opportunities to all regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or gender identity.

Watch our ALL IN video (https://www.youtube.com/watch?v=SkpDBZ-CJKw&t=67s) and check out our Diversity Equity and Inclusion actions at sanofi.com (https://www.sanofi.com/en/our-responsibility/equality-and-inclusiveness) !