Enable America Jobs

Within Citi’s Information Security community the GIAM Global Process Owner (GPO) for Operations Marketplace Solutions Team is a global team of request process automation analysts.

The team owns and operates the backbone GIAM infrastructure – Citi Marketplace (CMP) -- Citi’s standard online request management solution suite and acts as the point of coordination for other associated technology tools. It provides governance and control on ID provisioning request management including fully automated workflows.

The team’s core function is to create, maintain and enhance GIAM’s CMP product offering to support the core Service Delivery operation. It also initiates, executes or supports global programs that improve the GIAM workflow management productivity and enhance client interaction.

It contributes to various integration and standardization efforts; supports existing and future business requirements while ensuring compliance to corporate policies and standards.

Candidates must be highly motivated, customer focused, prepared to be flexible within the wider ISA service team and capable of working under pressure during peak periods.

Strong technical and general IT background with interest in code development leads to success.

Key Responsibilities

• Excellent understanding of end to end Citi processes, policies, regulations, and governance. Initiates process changes and improvements.

• Create and maintain Citi Marketplace (CMP) products in different tools, systems based on properly authorized requests, or Quality Assurance instruction

• Provide customer and systemic support regarding GIAM’s CMP products and tools via phone, e-mail or incident management systems

• Independently work from business requirements / functional requirements document to develop end to end product solutions.

• Act as a partner to application development and technology teams to successfully develop collaborated information security workflow solutions.

• Ensure all access control activity and administration is strictly applied according to corporate policy instructions

• Perform housekeeping tasks in supported systems

• Keep contact with external security administration/developer teams

• Keep procedures up to date and adhere to them

• Participate in work related projects

• Assist in training the new colleagues within the team.

• Working with senior team members on the team to develop reports, project charters, project plans, and diagrams of overall continuous improvement activities including accomplishments, participation, projected activities, and anticipated needs.

• Submit for manager approval appropriate information security solutions compliant with security policy by leveraging knowledge of applicable technical platforms and business processes.

• Develop procedures and other manuals.

• Lead minor or medium level process improvement meetings in fast paced environment communicating complex security topics and Global Identity and Access Management processes effectively at all levels of the organization.

• Establish relationships with Service Delivery teams to enforce and influence standards.

• Ensure ability to continuously improve existing service / quality of processes and to meet the business needs.

• Identify interdependencies between sites and/or processes and work closely with peers to introduce these.

Qualifications

• Bachelor's degree or higher desired or the candidate should have proven equivalent work experience

• 3 year Service Center experience is required.

• Excellent verbal and written communication skills in English.

• Enhanced knowledge of Microsoft Office products, i.e. Word, Excel, Outlook

• Understanding of web service methods, stored procedure creation and operation is an advantage

• General knowledge of HTML, XML, Network protocols and DBA i.e. Microsoft SQL, Oracle, etc. is preferable.

• Strong interpersonal, negotiation, relationship development and prioritization skills

• Analytical and detail oriented

• Experience of defining, documenting and validating process requirements

• SDLC and testing experience is an advantage

• Programmer’s mindset

Job Family Group:

Technology

Job Family:

Information Security

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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Citi is an equal opportunity and affirmative action employer.

Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity.