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Job Summary

The Digital Sales Engineer will engage with our customers though digital and remote sales tools to achieve the agreed sales targets. This person will be leading the interaction with customers that do not require periodic face to face contact or prefer to interact through coordinated digital platforms.

In this position, the ideal candidate always be available for customers via phone, email, or text and ensure full customer happiness in doing business with Emerson through our digital channels.

The role will be customer facing, to actively encourage the transition towards digital integration, self-servicing, and digital interactions with the e-commerce managers and other relevant partners, and act as the human point of contact behind the digital relationship.

As the main sales contact, the employee with the assigned customers, the employee will provide pre- and post-sales support, drive the account strategy, establish relationships with the customer counterparts, supervise and understand customer needs and, align Emerson’s offerings to address them, in collaboration with experts and Industry Leaders.

In this role, your responsibilities will be

• In charge of achievement of Sales, Bookings and Gross Profit targets for the full Measurement Solutions Portfolio within the agreed segment of customers through different interactions.

• Own the bookings forecast for the segment and ensure monthly delivery of the volume dedication, as well as implement immediate recovery actions if any risk is identified

• Proactively work with customers to increase digital integration. Specially, to actively move all accounts that may place unsolicited orders or RFQs into a digital self-service platform. Be proficient in the benefits of digital integration and articulate a clear action plan for implementation.

• Engage with customers through online chat tools, e-commerce platforms and other digital means (including Teams and phones) to assist customers in product selection, application support, access to expertise and placement of orders.

• Understand in full Emerson’s outstanding selling propositions and actively contextualize them to the customer industry needs to improve business.

• Understand and use available data analytics and reports to optimize account growth strategies, including whitespace analysis, pricing actions and customer segmentation

• Actively coordinate with colleagues and facilitates the support of guides, Product Managers or other company collaborators to build a compelling and differentiating value proposition for the selected customers

• Keep track and communicate customer activities to the wider organization through CRM

• Proactively detail and share success cases, customer feedback and quantifiable business results in the assigned customer segment.

• Discuss and cooperate with sales management monthly actions plans and maintain account plans with short, medium- and long-term sales strategies

• Give to the definition of bottom-up sales targets on a yearly basis based on account plans and performance of the assigned account portfolio

• Participate closely with operations, order management, project execution and service teams to ensure the appropriate delivery of commitments to customers, and work to improve customer satisfaction.

• Support the deployment of new digital tools and engagement platforms as new technologies become available.

• Observe the Business Ethics standards stipulated by Emerson.

• Ensure that all transactions are properly screened and recorded in accordance with the company’s Trade Compliance procedures and call out any concerns or questions through the appropriate channels.

• Stay constantly informed and proactively request training on the entire MSOL portfolio, rapidly adopting new technologies and incorporating new product launches in the sales strategy

• Understand the overall Emerson strategy and vision

• Inspire the sales teams and colleagues with a positive demeanor and winning approach

Who you are:

You use customer insights to drive and guide the development of new offerings.

You focus on the highest priorities and set aside less critical tasks.

You observe situational and group dynamics and select best-fit approaches.

For this role, you will need:

• Bachelor’s degree in engineering or any other related fields or experience.

• At least 1 Years job related experience in any of these additional areas:

• Sales

• Digital Sales

• eCommerce

• Keyboard skills and proficiency for using Windows & MS Office applications

• English Proficiency (Written & Oral) B2 Level

• Performs without assistance for:

• Spanish Language

Our Offer To You

We offer a competitive benefits package to recognize and support our employees.

Dedication with Diversity and Equal Opportunity. Emerson is committed to its core values and believes in respecting DE & I. We do not discriminate and welcome all qualified candidates to apply and become part of our family, no matter the gender identity, race, sexual orientation, disability, age, religion and/or nationality.

At Emerson, we have different Employee Resource Groups that demonstrate our commitment with DE&I. Through continuous development of activities, programs, and social awareness.

WHY EMERSON

Our Commitment to Our People

At Emerson, we are motivated by a spirit of collaboration that helps our diverse, multicultural teams across the world drive innovation that makes the world healthier, safer, smarter, and more sustainable. And we want you to join us in our bold aspiration.

We have built an engaged community of inquisitive, dedicated people who thrive knowing they are welcomed, trusted, celebrated, and empowered to solve the world’s most complex problems — for our customers, our communities, and the planet. You’ll contribute to this vital work while further developing your skills through our award-winning employee development programs. We are a proud corporate citizen in every city where we operate and are committed to our people, our communities, and the world at large. We take this responsibility seriously and strive to make a positive impact through every endeavor.

At Emerson, you’ll see firsthand that our people are at the center of everything we do. So, let’s go. Let’s think differently. Learn, collaborate, and grow. Seek opportunity. Push boundaries. Be empowered to make things better. Speed up to break through. Let’s go, together.

Accessibility Assistance or Accommodation

If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: idisability.administrator@emerson.com .

ABOUT EMERSON

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability.

With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety.

We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!

No calls or agencies please.

Requisition ID : 24003480

Emerson is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.