Duke Energy Director of Product Acquisitions - Clearwater, FL in Clearwater, Florida
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This position is responsible for the management of products and services acquisitions and associated operations for all residential non-regulated products including the service initiation, new mover transfer process - across all jurisdictions. Includes development of a portfolio approach to drive customer satisfaction and profitability while minimizing acquisition costs, including specific sales targets and P&L responsibility. These programs and services target Duke’s residential non-regulated customer base and generate revenue of $70 million across the six states of Duke’s service territories. This organization has 50 regionally located full-time employees, 6 contingent employees and is responsible for the sales/service performance and compliance of 500 internal sales specialists and 500 vendor sales specialists located geographically across the Eastern portion of the United States. This position is responsible for the development of the departments sales’ strategy, jurisdictional compliance for all sales channels, internal customer
contact channel and external customer contact vendor alignment, and all marketing that support sales activity. This position is also responsible for the development of new channel and product/services opportunities and the sourcing/vetting process of existing and new opportunities needed to grow and sustain the business. This position is accountable for an O&M budget of roughly $34mm.
Responsibilities and Duties
Operational (Product Suite) Leadership
Lead group that manages a profitable product & service portfolio in collaboration with key internal stakeholders, customers, regulators and vendors to create alliances and execute successful customer initiatives.
Standardize portfolio processes across all jurisdictions where feasible
Balance regulatory and non-utility product opportunities in each jurisdiction
Accountable for meeting P&L, financial growth, customer satisfaction and growth objectives for product & service portfolio
Develop, communicate and execute long-term/annual product plans to deliver financial results in total and for each state market and product line. Deliver plans within O&M budget. Lead internal teams to achieve annual goals of Residential Solutions and the Retail Programs Group.
Develop team members by utilizing personal development planning tools and position team and individuals for growth opportunities and special assignments
Provides direction to four business units and 12-18 product lines to achieve financial growth, customer satisfaction goals and earnings growth targets
Responsible for Duke Energy revenues of $70 million annually
Develops portfolio budget to achieve objectives and manages $34 million budget
Represents company as Duke Energy executive in addressing elevated customer complaint resolution, disputes, and other customer requests around non-public utility operations from the Residential Solutions group, often at an executive level within customer organizations
Continually reviews work processes within the portfolio and takes action for improvement
Contribute to recognition of Duke Energy as a national leader in the home services industry.
Portfolio (Residential Solutions) Management
Develop product and service enhancements to improve market effectiveness and work with Product Development on new program initiatives. Provide support and expertise to development of new products and services for customers. Support may include coordination with Energy Efficiency, Energy Services, Demand Response or other organizations. Includes giving direction to others to ensure that customer needs are satisfied and products meet financial goals.
Identify and facilitate needed improvements, develop and implement promotional strategies and expand offers in all service states.
Identify new product opportunities and exit strategies for non-performing/underperforming products.
Product Mix: Set objectives, and execute or adjust strategies and plans for product development, and optimal product mix and promotion.
Develop and implement campaigns for the Residential Solutions group when approved. Measure and report on performance.
Investigate and pilot new technologies, delivery channels, sales channels and product extensions
Lead Management: Capture and ensure follow-up on leads generated by campaign initiatives, events, communications, Account Plans and Assessments.
Convenient Customer Channels: Develop and execute initiatives to improve the effectiveness of our customer channels including the call center, online services, digital marketing and direct to customer approaches to offer customers lower cost, more convenient service channels. Measure and demonstrate results.
Focus: Analyze and understand market research results. Set strategies and plans accordingly that create sharp focus on customer needs and wants; and appropriately allocate budget and deployment of resources.
Campaigns: Provide timely and relevant Price / Value / Efficiency campaigns and communications. Develop campaign plans, set objectives, measure and analyze performance, and demonstrate influence on customer satisfaction.
Direct development of performance goals and tracking systems to monitor portfolio analytics, customer satisfaction and earnings growth goals.
- Customer Satisfaction: Develop, communicate, execute and adjust market plans to achieve satisfaction targets.
Represent Duke and program promotion externally in public forums, workshops, state regulatory collaboratives, industry forums, etc.
Home Services Awareness: Evaluate opportunities and execute public relations and promotional initiatives to increase Duke Energy brand awareness and advocacy
Serves as Duke Energy executive on industry local, regional and national boards and forums
Form strategic partnerships with industry groups, community leaders and product vendors to support development and demonstration of the Retail Programs’ strategy.
Maintain awareness of legislative and regulatory activities.
Integrate with Strategy, Regulatory, Communications and other internal company groups to ensure products and services align with and enhance corporate strategy
Stay current with corporate strategies and investments
Maintain in-depth knowledge of operating company strategies and business plans, along with regulatory requirements of each state.
Use new technical platforms for product and service offerings where feasible
Maintain awareness of legislative and regulatory activities that impact our portfolio
Job Specific knowledge, skills, or abilities
Requires the ability to read, analyze and interpret documents, including technical accounting procedures and government regulations
Requires a working knowledge of data analysis and performance/operation metrics
Demonstrated history and experience directly managing people, including: hiring, conducting performance evaluations
Strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line
Demonstrated experience managing the overall operational, budgetary, and financial responsibilities and activities of a department/organization
Four year degree BS/BA degree in either: engineering, marketing, business administration and seven plus years of prior work related experience OR
twelve plus years of prior work related experience in lieu of a degree.
MBA or other related advanced degree
Knowledgeable and experienced in marketing processes: planning, product development, product management, and communications
Understanding of market research techniques and tools
12 years’ experience in product development, product management or market management.
Marketing communication and promotional experience
Plan and implement systems to perform the work and fulfill the mission and goals of the department efficiently and effectively
Plan, evaluate, and improve the efficiency of business processes and procedures to enhance speed, quality, efficiency and output
Communicate regularly with other managers, directors, managing directors, vice president, senior vice president, and other designated contacts within the organization
Relocation Assistance Provided (as applicable)No
Visa Sponsored PositionNo
Posting Expiration Date
Friday, January 25, 2019
All job postings expire at 12:01 AM on the posting expiration date.
Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.
We are one of the largest electric power holding companies in the United States, supplying and delivering electricity to approximately 7.4 million U.S. customers. We have approximately 52,700 megawatts of electric generating capacity in the Carolinas, the Midwest and Florida – and natural gas distribution services serving more than 1.5 million customers in Ohio, Kentucky, Tennessee and the Carolinas. Our commercial and international businesses own and operate diverse power generation assets in North America and Latin America, including a portfolio of renewable energy assets.
Regardless of your skill set or specific interest, we're looking for the best and brightest talent in the industry. Our people make us great - and we're always looking for more. Find your career path today at Duke Energy, where it's more than a career - it's a chance to make a difference in people's lives.
Duke Energy is an Equal Opportunity Employer and complies with the laws set forth in the Department of Labor EEO Poster and Supplement.