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Purpose: Focus on patient safety, quality of patient care, and customer service. Summary: A Medical Director is a board-certified physician who directs the pathology and/or medical laboratory service. This incumbent assumes the professional, scientific, consultative, organizational, administrative, and educational responsibilities for the services provided. The incumbent implements and maintains federal,stateand local regulatory standards. As needed, the director delegates technical responsibility or retains consultative services from a physician or doctoral scientist qualified for each discipline offered. Provide consultations aboutMedicalsignificance, Interpretation, and Correlation of Data to contribute toward Patient Care (diagnosis and patient management). Remain current with medical literature sufficient to provide quality patient care. Be a medical resource for discussion with internal/external contacts. Evaluate Business Unit data using relevant tools together with the Business unit Quality Improvement staff for client inquiry, unexpected test/populationshifts. Educate/Train the technical staff so they are equipped to discuss with clients and patients. Perform anatomic pathology procedures at no more than 25% of the time. For those with hospital privileges, serve as an active member of the medical staff. Maintain Quest privileges for procedures performed. Interact effectively with accrediting/regulatory agencies, administrative officials, the medical community, the medical device industry, and patients. Be aware of the current, applicable regulations/checklists along with respective interpretations. Develop rapport with clients by phone and/or face-to-face meetings to improve customer satisfaction and convey Quest Diagnostics' Values, Vision and Mission. Build strategic relationships with the Directors of key departments, including but not limited to: Operations, Sales, Legal, Compliance, Client Services, Specimen Processing and Safety. Participate in the development and execution of Quality Assurance and Improvement Plans. Evaluate performance with staff and re-define using the external/internal systems/tools available (e.g., blind testing performance, Care360 Reports, Cognos, Datamart,InterLabQC,PBViews, Medical Report Reviews/Audits (internal/external), monthly QA/quality meetings, Positivity Rate Distribution Program (PRDP), Proficiency Testing Performance, Reportable Quality Incidents, Weekly/Monthly QC Review). Assure enrollment in Proficiency Testing (PT) programs, and that PT is performed according to CLIA/CAP guidelines and develop alternative assessments where PT are unavailable.Conduct an assessment offailures and near-misses. Ensure competency is assessed for all employees, as required. Authorize in writing all individuals to perform their respective pre-analytical,analytical, and post-analytical functions. Ensure that appropriate, timely laboratory facility audits occur to ensure optimal quality systems. Provide effective and efficient administration of the pathology service including budget planning and control, with responsible financial management. Set goals,developand allocate resources appropriate to the medical environment. Ensure that there are sufficient qualified personnel to meet the needs of the laboratory. Designate privileges to the medical staff within your facility. Provide educational programs for the medical and laboratorystaff, andparticipate in Quest educational programs. Participate in programs within the medical community (e.g., ASCP). Research and Development Responsibilities - If appropriate, plan and direct research and development appropriate to the facility. Plan/develop/direct the correct experimental design for problem-solving. Become involved with BPT development, testing and validation of a new assay/service. Select and monitor reference laboratories for service, analyticqualityand licen