Job Information
STERIS CORPORATION Service Business Systems Analyst in Cleveland, Ohio
Job Title: Service Business Systems Analyst Req ID: 43738 Job Category: General Administration Cleveland, OH, US, 44109 Description: At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. Position Summary As a Business Systems Analyst you will administer activities associated with STERIS' Service Business Systems.These systems include Siebel, Field Service Management Platform, IoT and Inventory systems. Most importantly, you willwork hand in hand with internal stakeholders while providing on-going technical support, development, and process improvement for our Service business systems. This role is fullyREMOTE. Duties Utilizing knowledge of STERIS products, service, and systems, the Service Business Systems Specialist interprets business requests to improve and maintain business systems. System Releases (50%): Effectively interact with all levels of the Service Business to ensure the successful delivery and implementation of new or existing Service Business Systems releases. Identify system or business process enhancements, gather supporting requirements and develop functional documents. Create, edit and execute test cases that encompass system changes Identify country specific seed data and setup test environments to support each country during testing Identify system enhancements and defects to improve user experience and meet service goals. Transfer user requests into design requirements. Assist with developing and issuing communications for point releases, upgrades and process changes Training (20%): Build, maintain and deliver content for global Systems Training Works closely with key stake holders to ensure that ongoing training needs are identified and met. Optimize training delivery methods to maximize effectiveness and system adoption (in person, virtual, video, user guides) Provide updates to all training material, including user guides, videos, etc., to .support latest version release Duties - cont'd Technical, Development and Process Support (30%): Provide on-going support for the Service Business Systems and related systems to ensure department and Service goals are achieved. Identify root cause of system issues, provide corrective action to management. Identify process gaps to end-users to reduce issues and errors, create and provide documentation to support processes. The development and use of no-code and low-code process automation tools Ability to design processes to achieve functional and user requirements. Ability to translate process / user requirements into software design specifications. Ability to use no-code and low-code platforms to automate simple process workflows and generate process KPIs and visual management tools Required Experience Bachelor's degree or8 years equivalent experience with a minimum 2yearsexperience with the following: Experience in business system applications. Experience working for a Service based industry - Field Services, Field Operations, or similar highly preferred. Must have a working knowledge of general business operations. Database management skills Knowledge and understanding of industry tools and techniques to elicit, prioritize, organize, document, model and analyze requirements. Demonstrated functional knowledge of business intelligence tools is highly desirable. Field Service Management Platform, Siebel and Oracle applications experience required. Strong computer skills, including use of Microsoft applications, intranet, and reporting tools. Requires strong analytical, conceptual, problem-sol