Job Information
S & S WORLDWIDE INC. Contact Center Agent in Colchester, Connecticut
S and S Worldwide?
Colchester, CT?
?
JOB DESCRIPTION?
?
?
Position: ?Contact Center?Associate? ? Dept:?Contact Center?
?
Reports To:?Contact Center Supervisor? ? ? ?
?
?
?
Summary of Responsibilities:?
Responsible for the expedient and efficient processing of customer calls, orders, concerns, and inquiries.
Primary Duties:?
Answer phones and handle calls in a timely and professional manner including but not limited to placing orders, confirming prices, projecting shipping costs and delivery times, processing price quotes, account inquires, customer service issues, etc. ?
Timely and accurately process phone, mail, fax, electronic orders and customer concerns/inquiries.
Provide sales opportunities for customers
Key Measurements:?
Volume of orders processed
Low incidence of errors
Strong problem-solving skills
Thorough knowledge of products and services?
Consistently excellent customer relations/communication
Excellent attendance
Qualifications:?
H.S. Diploma or equivalent experience?
Previous telephone sales/service experience preferred?
Must be an effective, articulate communicator?
Computer literate
Must be able to work seated at a computer work station in a multi-faceted, fast paced contact center environment
Accurate and detail oriented?