Enable America Jobs

Production Specialist II - Atlanta 3rd Shift

College Park, Georgia

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This job is responsible for processing operational and administrative transactions in one or more of the bank's internal operations to support domestic and international consumer, commercial, and wholesale banking and business or service functions. Key responsibilities include providing reporting and customer service support, reviewing and processing transactions, reconciling operational issues, and performing statement rendering. Job expectations include maintaining internal operational and financial controls and ensuring bank standards are met.

Meet customer service requests to retrieve retained documents in a timely manner. Responsible for meeting customer deadlines on client decisioning transactions. Position requires the operation of low-speed machinery to re-scan rejected items. Responsible for restructuring batches. Manage multiple workflow queues: Quality Control Queue, RIDS F11 Queue, Encode Queue, and the Pull Original Queue. Capable of independent client decisioning. Handle cash: collect from Image Capture, record on cash log and place in safe. Responsible for print retrieval for local centralized print clients, perform reassociation and mailing of client packages (on rare occasions). Batch and prepare nonICL checks for shipment to Item Processing site and the distribution of merchandise received. Utilize Outbound Mail system (OBM) for labeling closed mail and merchandise received from Mailroom Services. Utilize OBM for address labeling for foreign items.

Responsibilities:

• Supports an assigned area's internal business partners and external customers and clients to drive high quality service and efficient operations

• Performs complex item processing for transactions within an internal operation under general supervision

• Works with team members across Lines of Business to drive collaborative efforts that advance tools, technology, and ways of working to better serve an evolving client base

• Applies judgment to complete daily tasks, ensuring operations are carried on in an appropriate and cost-effective manner

Required Qualifications:

• Working knowledge of Vicor and Kofax systems

• Expertise in check negotiation and familiarity with client instructions and processes

• Analytical skills

• PC knowledge

• Ability to multitask

• Heavy lifting up to 25 lbs

• Ability to work in a fast-paced, deadline-driven environment

Desired Qualifications:

• Overall knowledge of all aspects of Lockbox Services

Skills:

• Attention to Detail

• Collaboration

• Data Collection and Entry

• Active Listening

• Adaptability

• Planning

• Reporting

• Account Management

• Customer Service Management

• Decision Making

• Oral Communications

Shift:

3rd shift (United States of America)

Hours Per Week:

40

Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity and affirmative action, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.

To view the "EEO is the Law" poster, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf) .

To view the "EEO is the Law" Supplement, CLICK HERE (https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP_EEO_Supplement_Final_JRF_QA_508c.pdf) .

Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy (“Policy”) establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.

To view Bank of America’s Drug-free workplace and alcohol policy, CLICK HERE .