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Applications due by May 17, 2024 Position Description Pay: $18 - $22 per hour, depending on experience This position is eligible for Daily Pay! Work today, get paid today! We've partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Work Schedule: Monday - Friday; shift work to cover some weekends This Full Time job is eligible for Medical, Dental, Vision, Retirement, Long Term Disability, Short Term Disability, Life and Accidental Death and Dismemberment, Flexible Spending Accounts and several voluntary supplemental benefit offerings. In addition, this position is eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty and bereavement leave. OBJECTIVE: Assists with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors. The position work under the direction and supervision of the Risk Management Manager. QUALIFICATIONS: Education: High school diploma/GED Experience: * 1-3 years of retail asset protection experience. * Assists with controlling loss and shrink, by performing Asset Protection related activities and monitoring Asset Protection related policies and programs. Deters, detects, and apprehends individuals committing thefts or other crimes at store level. Provides a safe and secure store environment for customers, employees, and vendors. The position work under the direction and supervision of the Loss Prevention Manager. * Knowledge of Company Asset Protection and interviewing policies and procedures. Basic knowledge of law enforcement. * Ability to move quickly in case of emergencies. * Must have good oral communication skills. Ability to understand and follow instructions, deal with potentially demanding situations effectively and assertively. Ability to work as a collaborator. Ability to understand and accept instructions and to communicate with co-workers and the public. * Ability to use CCTV equipment. * Ability to prepare and maintain property documentation for all interviews and investigations (case building). * Ability to identify situations that may require immediate attention or intervention and to react according to Goodwill policies and procedures. * Must have mental alertness, basic mathematics skills, weights, and measures. * Must have basic computer knowledge to include Microsoft Office and its components. * Follows all Goodwill Company policies, including Safety, Asset Protection, Attendance, Grooming standards and dress codes. Other: * Per contract requirements with vehicle insurance provider: Qualified candidates must be 21 years of age and have no major traffic violations for previous 3 years (for driving/insurance purposes). Must have reliable transportation; must also be able to operate company vehicle. * May be needed to work evenings, weekends, and holidays. Scheduled hours will vary, and good attendance is required. KEY RESPONSIBILITY AREAS: * Establishes positive partnerships with store personnel to assist in supporting an atmosphere of enthusiastic customer awareness, with emphasis on fast, friendly, and excellent customer service. * Monitors the checkout area of the store for consumer fraud, associate dishonesty and compliance with correct cash handling and cash register policies and procedures. * Provides oversight throughout the store to check shrink control, external loss, and customer service. * Apprehends shoplifters following Goodwill policies and state and local laws. * Cooperates with, and responds to requests made by Police Departments, courts, and other law enforcement agencies, as directed by the Loss Prevention Manager. Ability to maintain records mad to such requests. * Aids in the performance of Asset Protection related inspections. * Submits work orders to maintain physical security such as CCTV equipment, anti-theft equipment and the intrusion alarm system. * Conducts inspections to ensure compliance with all policies related to shrink control, cash handling and physical security. Documents all violations and communicates with Store and Risk Management teams. * Conducts investigations, at the direction of the Risk Director. Prepares and maintains proper documentation thereof. * Communicates with, and trains store employees on all aspects of asset protection and related issues. * Reports all incidents of unsafe store conditions to Store and Risk Management teams. * Take immediate action to report and remedy any imminent safety hazard. * Performed all job duties accurately, safely, with honesty and integrity. * Represents Goodwill stores in a positive manner to customers and the public. Goodwill is an Equal Opportunity Employer dedicated to employing qualified individuals including those with disabilities, protected veterans and military spouses. Goodwill participates in E-Verify. For more information on E-Verify, please contact DHS: 888-897-7781 or www.dhs.gov/E-Verify We promote a Safe & Drug-free Workplace. Physical Requirements Attachment to Job Description Position: Coordinator I, Asset Protection Officer Dept Number: 9220 (This information is required to ensure compliance with various workplace regulations. Please identify each physical activity required in the performance of this position using the guide below) Guide to Physical Requirements: * Continuously (5-8 hours) * Frequently (3-4 hours) * Occasionally (1-2 hours)