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Job Description:

Medical Assistant

Columbia, Missouri

The Medical Assistant/Phlebotomist plays a vital role in assisting clients with outpatient psychiatry services. They provide information, clinic and lab services, and check-in assistance while promoting a positive relationship between clients and clinic staff. Additionally, the Medical Assistant helps with Phlebotomy, insurance assistance, and supports the Registered Nurse in monitoring and improving the health outcomes of individuals served.

Essential Job Functions:

• Assisting physicians and nursing staff with patient care

• Preparing patients for examination and treatment

• Taking patient histories and vital signs

• Preparing exam and treatment rooms with necessary instruments

• Administering injections and performing lab testing and phlebotomy

• Preparing and maintaining supplies and equipment for treatments

• Responsible for appointment scheduling, prior authorizations, and chart management

• Providing information to patients to help them benefit from clinic services

• Visiting residential locations as assigned by Leadership

• Reviewing physician's orders, MARs, diets, and diet/choking precaution forms during visits

• Identifying additional medical training needs and communicating with the team

• Supporting staff in communications with doctors, pharmacies, and other medical specialists

• Coordinating with Residential RN for hospital visits, discharge planning, and other medical needs

• Conducting health and medical reviews as instructed by leadership

• Checking and maintaining Durable Medical Equipment quarterly

• Accompanying individuals to medical appointments and ensuring their rights are protected

• Communicating health concerns to the agency team and taking appropriate action

• Maintaining a schedule of clients' doctor appointments and sending reminders to staff

• Providing direct support and care hours to medically involved individuals as needed

• Performing general lab and phlebotomy duties, communicating lab results to providers and nursing staff

• Assisting with client rooming, verification of data and medical history, and preliminary physical requirements

• Completing documentation in a timely manner according to company policies and procedures

• Performing light housekeeping of check-in, lab, and medication rooms

• Inventorying and restocking supplies, maintaining lab refrigerator temperature logs

• Managing clinic injection calendar and notifying providers and clients of refill needs

• Unlocking clinic doors, checking nursing mailbox, and conducting weekly sample medication count

• Participating in required meetings and performing other duties as assigned by nursing staff and leadership.

Knowledge, Skills, and Abilities:

• Operates calmly in a crisis and maintains positive relationships with various stakeholders

• Has good verbal and written communication skills

• Maintains a positive attitude and adapts to a rapidly changing environment

• Upholds the organization's mission, values, and principles

• Works with people of different socio-economic backgrounds with dignity

• Ensures client information confidentiality and follows safeguarding protocols

• Can read and interpret various documents and reports within electronic health records

• Writes reports and correspondence effectively using multiple platforms

• Communicates effectively in-person, over the phone, and through video conferencing

• Possesses basic mathematical and problem-solving skills

• Follows instructions and accepts supervision

Experience and Education Qualifications:

• High school diploma or equivalent required

• Graduate from an accredited Medical Assistant Program or Licensed Practical Nurse in applicable state

• CPR certification preferred

• Phlebotomy training and previous lab experience preferred

• One year of experience in a physician office setting preferred

​Employment Requirements:

• Successful completion of background check including criminal record, driving record and abuse/neglect.

• Completion of New Hire Orientation at the beginning of employment.

• All training requirements including Relias Learning at the beginning of employment and annually thereafter.

• Valid driver’s license in state of residency with an acceptable driving record.

Physical Requirements:

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to use hands to finger, handle, or feel. The employee is occasionally required to stand, walk, and sit. Specific vision abilities required by this job include close vision, and ability to adjust focus.

We are an Equal Opportunity and Affirmative Action Employer, and encourage applications from all qualified individuals without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, age, marital status, disability or veteran status, or to other non-work related factors.

Preferred Family Healthcare is a Smoke and Tobacco Free Workplace.

About Brightli

Brightli is on a mission: A mission to improve client care, reduce the financial burden of community mental health centers by sharing resources, a mission to have a larger voice in advocacy to increase access to mental health and substance use care in our communities, and a mission to evolve the behavioral health industry to better meet the needs of our clients. We are doing this by forming a new behavioral health organization under new model. Under one parent company, multiple organizations are able to collaborate, share resources and system supports, increase recruiting and retention efforts, increase access to specialized care, and meet the growing demand for behavioral and addiction recovery care.

Brightli’s top-line subsidiaries include Burrell Behavioral Health (Burrell), Preferred Family Healthcare (PFH), and Southeast Missouri Behavioral Health (SEMO). While these organizations operate independently and are governed by separate board of directors, their operations and services benefit from this model. Alone, organizations may be able to navigate the current tumultuous healthcare environment, but we believe that together we can do so much more than survive. Our communities need us now more than ever, and by working together we are ready to answer their call for years to come.

Brightli Snapshot

• 200 locations

• 4 states

• 19 subsidiaries and/or affiliates

• 5k+ employees