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Job Information
Bath & Body Works Emergency Operations Center Specialist in Columbus, Ohio
Emergency Operations Center Specialist
Brand: Bath & Body Works
Location: Columbus, OH, US
Location Type: On-site
Job ID: 047S5
Job Area: Asset Protection and Safety Services
Employment type: Full-time
Description
At Bath & Body Works, everyone belongs. We are committed to creating a diverse, equitable and inclusive culture focused on delivering exceptional fragrances and experiences to our customers. We focus on recruiting, retaining, and advancing diverse talent where our associate population is as diverse as the communities we serve, live and work. In addition, we work to improve our communities and our planet in a way that will make us proud for years to come because we believe the world is a brighter, happier place when everyone has access to the things that make them happy.
The EOC Specialist is an individual contributor position within the Emergency Operations Center (EOC) response team. This individual answers enterprise asset protection and crisis related calls, and monitors external media and proprietary data systems for indications and warnings of enterprise, asset protection, and crisis related events. The Specialist reports all crisis related events to our field, store, home office partners. The EOC Specialist typically reports to the EOC Supervisor or Manager and has no direct reports.
Responsibilities
First responder to calls from our stores, home office and distribution center partners regarding escalated incidents regarding safety, crisis management and emergency issues
Responds to initial emergency issues and coordinates appropriate actions per policy related to all enterprise office locations and stores globally
Works under stress and defuses emotional situations while delivering instructions regarding associate safety
Demonstrates expert written and verbal communication skills to accurately report incidents dealing with theft, safety, and other asset protection issues
Monitors the security and safety for all associates, including those who travel internationally or work at our global office locations
Monitors access control, burglar alarms, fire safety systems, and CCTV systems and coordinate issue resolution with the enterprise asset protection team
Monitors internet, social media, news, and vendor media sources for global security issues, following protocol in case of an emergency situation
Accurately report incidents dealing with theft, safety, and other asset protection issues
Performs other duties as may be assigned by the EOC leadership team
Qualifications
Preferred experience in a crisis management command center or call center equivalent
Security/Safety or Retail Assets Protection experience
Ability to fluently speak a second language a plus
Exemplary customer service and listening skills
Ability to establish trust and cultivate relationships within a team-oriented environment
Ability to handle multiple tasks simultaneously and maintain composure in a fast paced environment; including diffusing emotional situations.
Ability to work a flexible schedule including a combination of days, evenings, nights, and weekends totaling 40 hours per week with occasional overtime
Strong computer skills in Microsoft Office, Excel, and Powerpoint
Core Competencies
Lead with Curiosity & Humility
Build High Performing Teams for Today & Tomorrow
Influence & Inspire with Vision & Purpose
Observe, Engage & Connect
Strive to Achieve Operational Excellence
Deliver Business Results
Benefits
We invite you to join Gingham Nation, where we invest in our associates through competitive compensation, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities. Benefits offered to eligible Bath and Body Works associates include a no cost mental health and well-being program, health coverage with a variety of plans to choose from, flexible and affordable saving programs, paid time off and a merchandise discount. Visit bbwbenefits.com for details.
View Benefits Information (https://careers.bathandbodyworks.com/en/about-us/benefits/)
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
We will consider for employment all qualified applicants, including those with arrest records, conviction records, or other criminal histories, in a manner consistent with the requirements of any applicable state and local laws. Please see links:Los Angeles Fair Chance In Hiring Ordinance (https://bca.lacity.org/Uploads/fciho/Ban%20the%20Box%20Poster%20-%20Private%20Employers%2C%20as%20of%208.23.18.pdf) ,Philadelphia Fair Chance Law (https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf) ,San Francisco Fair Chance Ordinance (https://sfgov.org/olse/sites/default/files/FileCenter/Documents/11600-Art%20%2049%20Official%20Notice%20Final%20091114.pdf) .
We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in the United States.
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