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Take on the challenge of synchronizing efforts across diverse products and interpreting operations data for growth opportunities. Unleash your potential in a role that lets you shape change initiatives and strategize resource allocation.

As a Senior Field Engagement Specialist in Product Portfolio Operations, you are a significant contributor to your team with a strong knowledge of optimization and integration. You understand what it takes to bring together all the key elements of a product line and its products to ensure coordinated outcomes.

In this role, you will be responsible for bridging the gap between our business stakeholders and our product and tech teams. Your primary focus will be on understanding the pain points and requirements of our business partners and ensuring that these needs are effectively communicated and addressed within our product roadmaps and backlogs.

Job responsibilities

• Collaborate closely with various business units to understand their pain points, challenges, and requirements.

• Work closely with product and tech teams to ensure that business needs are accurately reflected in product roadmaps and backlogs.

• Facilitate the feedback loop by gathering, analyzing, and synthesizing feedback from business stakeholders. Ensure that feedback is actioned upon and closed loop communication is maintained.

• Build strong relationships with key stakeholders across the organization to foster trust and collaboration.

• Act as an advocate for business stakeholders within the product and tech teams, ensuring that their needs are prioritized and addressed.

• Effectively communicate updates, progress, and roadmaps to business stakeholders, ensuring transparency and alignment.

• Calculates metrics for portfolio management operations and analyzes data for areas of opportunity

Required qualifications, capabilities, and skills

• Bachelor's degree in Business Administration, Computer Science, or related field.

• Strong problem-solving skills and attention to detail

• Strong understanding of business processes and workflows.

• 3+ years of experience or equivalent expertise in program management or performance optimization

• Proven ability to implement operational effectiveness initiatives

• Prior working exposure to operations of the product development life cycle and agile methodologies

Preferred qualifications, capabilities, and skills

• Excellent communication and interpersonal skills.

• Ability to effectively prioritize and manage multiple tasks in a fast-paced environment.

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• Experience with Agile methodologies is a plus.

• Proven experience in a similar role, preferably within a technology or software development organization.

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans