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Develop a relationship with your team members and colleagues to achieve shared goals, while serving as the primary point of service contact for the Equipment Finance portfolio.

Job Summary:

The Equipment Finance Loan Servicing Analyst will be assigned primary and secondary duties, responsible for various customer service relationship management and operational control activities for the Equipment Finance portfolio. The Loan Servicing Analyst is expected to work independently but escalate more complex issues as appropriately necessary to resolve customer requests in a timely manner. The Loan Servicing Analyst also work closely with clients, cross functional personnel at Equipment Finance and the Bank's relationship managers.

Job Responsibilities:

• Respond to client inquiries and resolves issues with appropriate tools.

• Analyze client disputes and offers solutions that fit both client and company needs.

• Research and Resolution of customer's Loan/Lease Inquires and processes post-funding account maintenance including financial and non-financial maintenance on the Leasing system.

• Assist clients with online portals as well as client specific services and products.

• Process audit confirmation requests and provide liaison support with Bank property/sales tax personnel.

• Protect the client and our firm by following policies and procedures for client requests, and escalating concerns to your manager.

• Identify issues and assisting with solutions; acting with a sense of urgency to resolve them and understand how they were caused.

• Organize and prioritize your time effectively, balancing competing demands while maintaining attention to detail.

• Collaborate with others, contributing to the success of the team by sharing your insights and ideas and welcoming feedback.

• Build your knowledge of financial services by participating in ongoing training to stay current with products or services that may impact the way we or our clients do business.

• Interface with complex clients & internal service partners to advocate client needs and solutions. Uses thorough product knowledge to resolve unique or challenging issues on an individual basis. Participate in Equipment Finance process improvement projects

Required qualifications, capabilities, and skills:

• Bachelor's degree or minimum 3 years' experience in an operations and/or accounting department setting (equipment finance company or bank), with a customer service and commercial documentation background

• Excellent verbal and written communication skills

• Excellent organizational, time management skills and ability to self-prioritize work assignments.

• Professional phone and email etiquette

• Exceptional attention to detail

• Customer advocate, strong customer focus, high level of professionalism

• Ability to deal with difficult situations.

• Desire to work in high paced environment and ability to manage multiple tasks.

• Excellent decision making and problem-solving skills.

• Strong PC skills/Microsoft software tools

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, we offer discretionary incentive compensation which may be awarded in recognition of firm performance and individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans