Job Information
FIRST MERCHANTS BANK NA Partner Servicing Analyst in Columbus, Ohio
Description First Merchants Bank is seeking a Partner Servicing Analyst to join our team! The ideal candidate in this position would fulfill First Merchant's mission by providing high performing, knowledgeable, and responsive service to our internal commercial line of business, as well as establish and maintain positive relationships with the back office teams at our external bank partners' Agency Services divisions. This will include at a minimum the following; project development and tracking, regular communication with internal and external partners, facilitation of customer support through various operational resources, and providing timely resolution to an assortment of client needs. As part of this role you: Manage the new and evolving Commercial Loan request case submission process. Research tickets and assign / facilitate resolution. Provide timely resolution to issues utilizing good time management and prioritization skills through effective communication including emails, meetings, and Case notes with submitters and responsible parties. Support the Commercial Sales team and the Debt Capital Markets team by extending the FMB Mission to Partner Banks through relationship building with back office support teams at other institutions. This role will be the primary point of contact for all interbank operations and servicing related needs including but not limited to the following: Introductory calls; off-site meetings; core system and process discussions, payoff planning, and discrepancy research. Assist other loan operations personnel with onboarding, funding, and quality review of new multibank facilities. Provide intradepartmental transactional support as needed. Transaction entry or approval, wire submission, loan history research, etc. Could provide more detailed and lengthy research and analysis on complex transactions. As the unit grows, other support responsibilities may be added as they are deemed necessary by management. Recognize and document opportunities for improvement. Use DMAIC methodology to improve processes when possible. Discern when process improvement might require full project initiative and escalate to appropriate personnel. To be successful in this position, we require the following: High school diploma or equivalent (GED). A minimum of four (4) years of loan administrative or operations experience, preferably in commercial loans. A minimum of four (4) years of customer service experience in the financial services industry. The following would be preferred: Bachelor's degree. Lean Six Sigma - Yellow Belt Certified. First Merchants offers the following: Base Pay PLUS Bonuses Medical, Dental and Vision Insurance 401k Health Savings and Flexible Spending Accounts Vacation/Sick Time Paid Holidays Paid Parental Leave Tuition Reimbursement Additional Benefits A little about us: First Merchants is guided by a genuine philosophy of being a meaningful place to work and having a prosperous impact across all walks of life throughout the communities we serve, including consumers, businesses and other organizations. Our Vision, Mission and Team statement reflect and reinforce that authentic service philosophy. Our Vision is: To enhance the financial wellness of the diverse communities we serve. Our Mission is: To be the most responsive, knowledgeable, and high-performing financial organization for our clients, teammates, and shareholders. Our Team: "We are a collection of dynamic colleagues with diverse experiences and perspectives who share a passion for positively impacting lives. We are genuinely committed to attracting and engaging teammates of diverse backgrounds. We believe in the power of inclusion and belonging." Apply today to begin your career with us! Eq