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What Quality Compliance contributes to Cardinal Health

Quality develops and implements quality policies, procedures, and processes to ensure products and services comply with regulatory standards and specifications.

Quality Compliance is responsible for the development and deployment of policies, procedures and programs designed to minimize risk, enable compliant business operations, products and services and drive uncompromised supply chain integrity.

Job Summary

The Senior Specialist, Quality Compliance ensures that safety programs are implemented throughout the designated facility by reviewing facilities, drive performance improvement and conducting onsite audits. This job is responsible for modifying submitted floorplans and operational procedures to reflect facility practices.

Responsibilities

• Reviews all licensees for prospective new customers and/or existing customers based on their pharmacy customer data file – these reviews include top prescribers, pharmacists, pharmacy technicians, and affiliated pharmacy licenses.

• Based on these reviews: Identify any missing licensing information and/or incorrect license information and make appropriate changes within the system.

• Research certifying organizations (e.g., state Board of Pharmacy/Medical websites) and manually retrieve publicly available license details for missing individuals/ entities.

• Review any disciplinary documentation associated with any individual/entity to determine if any individual/entity has been subject to disciplinary action within the last 5 years related to controlled substance dispensing, prescribing, or diversion.

• Identify any potential red flags and add appropriate work notes describing the Potential Red Flag to have the Potential Red Flag reviewed by another member of the CSMP team.

• Communicate, both verbally and written, with internal customers including Sales, Customer Onboarding, and Customer Master teams to educate and provide guidance on licensing guidelines as they differ from state to state.

• Work closely with other team members to establish best practices and meet service levels.

• Effectively communicate and collaborate with management and other team members to ensure all processes are being properly followed.

• Actively engage in team chats/message boards to ensure overall team success and collaboration.

• Work Legal and Compliance Department as state licensing guidelines change. Ensuring we have updated guidelines and communicating new regulations to our internal stakeholders to establish best practices to meet our service level agreement.

• Ability to adapt to changing business needs. Our team will be affected by consistent and ongoing changes to State regulations and as a result will need to have adaptability. Some of the changes include collecting and analyzing dispense utilization reports, reviewing a facility’s top five dispensed controlled substances compared to DEA ARCOS data, cash payments vs. non-cash payment ratios, and reviewing out-of-state vs. in-state patient ratios.

• Resolving critical customer-related issues legitimate patient medical needs are not affected by service disruption due to expired or incorrect licenses. This often requires schedule flexibility and working past 5 p.m. EST to accommodate customers in other time zones.

Qualifications

• 2-4 years of experience, preferred

• Bachelor's degree in related field, or equivalent work experience, preferred

• Familiarity with Pharmacy Operations

• Familiarity with Internet based search functions

• Strong analytical and communication skills

What is expected of you and others at this level

• Advanced communication skills – ability to explain in detail the reasoning for decisions made

• Apply working knowledge in the application of concepts, principles, and technical capabilities to perform varied tasks

• Work on projects of moderate scope and complexity

• Identify possible solutions to a variety of technical problems and take action to resolve

• Apply judgment within defined parameters

• Receive general guidance and additional detailed instruction on new projects

• Review work for sound reasoning and accuracy

• Occasional travel to the office for training/meetings as needed

Anticipated salary range: $55,400 - $79,200

Bonus eligible: No

Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.

• Medical, dental and vision coverage

• Paid time off plan

• Health savings account (HSA)

• 401k savings plan

• Access to wages before pay day with myFlexPay

• Flexible spending accounts (FSAs)

• Short- and long-term disability coverage

• Work-Life resources

• Paid parental leave

• Healthy lifestyle programs

Application window anticipated to close: 06/14/2024 *if interested in opportunity, please submit application as soon as possible.

The salary range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate’s geographical location, relevant education, experience and skills and an evaluation of internal pay equity.

Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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