Enable America Jobs

Specialist, Network Support (24010898)

Description

CULTIVATE A BETTER WORLD

Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.

THE OPPORTUNITY

As the Specialist, Network Support, you will support guest satisfaction by resolving advanced technical networking issues, including WAN and LANs, all connected network equipment, wireless connectivity, and restaurant internet connectivity. The individual will be able to identify, analyze, document, and develop technical solutions to advanced escalations and partner with the tier 1 support teams on those solutions.

WHAT YOU'LL DO

• Provide advanced technical support to all Chipotle IT users. Identify, analyze, and troubleshoot resolutions to unique, advanced, and persistent restaurant issues. Document, communicate, and validate solutions with end users

• Update network internet configurations as needed / requested.

• Monitor Restaurant Network Dashboard for Errors and disconnected sites.

• Assist in the smooth implementation of new applications and changes to the Restaurant Networks.

• Identify, create, write, and maintain documents for expert IT knowledge, as well as updating, reviewing, and coaching support agents.

• Enhance Production Acceptance process by ensuring resources (KB, tools, training) are available for T2 and T1 teams prior to new technology deployment. Engage with Project/Product Management and Development teams by providing requirements designed to enhance the restaurant experience and minimize support requirements

• Keeping up to date on trends and technological innovations.

WHAT YOU'LL BRING TO THE TABLE

• High School Diploma or GED required

• Bachelor's degree in related field preferred

• 2-4 years of experience in Information Technology, preferably Network Support

• Network+ certification preferred

• Strong problem-solving skills; analytical and conceptual thinking skills

• Networking Knowledge

• Ability to multi-task

• Strong Customer Service and organizational skills

• Ability to work independently and as part of a larger team

• Ability to communicate efficiently and effectively verbally and in writing to a diverse audience

• Ability to flex to the needs of a continuously changing business environment

• Ability to prioritize and manage workload effectively

• Schedule flexibility

• Knowledge of network protocols, OSI, and TCP

• Diagnosing and resolving a broad range of network-related technical problems

• Assist development and release teams with any and all tasks needed for Restaurant Network Support.

• Clear, concise, thorough and timely documentation of troubleshooting process and customer interactions.

• Ability to communicate technical issues and solutions clearly to a diverse customer base via multiple communication channels

• Knowledge sharing with peers and Tier 1 team

• Must be able to work a flexible shift, including evenings, weekends, and holidays. Must be available for on-call support on a rotating basis.

WHO WE ARE

Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Chipotle had over 3,400 restaurants as of December 31, 2023, in the United States, Canada, the United Kingdom, France and Germany and is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. Chipotle is ranked on the Fortune 500 and is recognized on Fortune's Most Admired Companies 2024 list and Time Magazine's Most Influential Companies. With over 115,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit

PAY TRANSPARENCY

A reasonable estimate of the current base salary range for this position is $21.63 to $27.40 per hour. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit

Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.

Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contactif you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process.This email does not respond to non-accommodations related requests.

Primary Location: Ohio - Columbus - 8890 - 500 Neil Ave-(08890)

Work Location:

8890 - 500 Neil Ave-(08890)

500 Neil Ave

Columbus 43215