Job Information
The Otesaga Resort Hotel Bellman in Cooperstown, New York
Position Summary:
The Bellman handles all guest requests in an efficient, courteous, and professional manner to achieve maximum satisfaction while complying with all Hotel policies and procedures.
Responsibilities
Ensure the best first impression of the hotel for all guests and visitors by treating all individuals in a warm, professional, and respectful manner that will make them want to come back and stay at the hotel again and again
Transport guest luggage from the point of arrival at the hotel to their assigned room.
Promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times
Approaches all tasks with a "can-do" attitude and always strives for exceptional guest service and satisfaction
Identify and explain guest room features to include use of a) air conditioning/heat units and thermostat controls b) telephone c) television d) clock radio e) guest services directory f) in room safe g) lights h) bathroom amenities i) valet/laundry services k) door lock l) ice and vending areas.
Maintain accurate knowledge of scheduled functions within the hotel to direct guests to correct locations
Communicate parking procedures to guests/visitors
Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation
Speak with others using clear and professional language; answer telephones using appropriate etiquette
Develop and maintain positive working relationships with others; support team to reach common goals.
Transport guests to off-site locations
Perform other reasonable job duties as requested by Manager, Supervisor, or other team members.