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Corporat e Overview

Proofpoint is a leading cybersecurity company protecting organizations’ greatest assets and biggest risks: vulnerabilities in people. With an integrated suite of cloud-based solutions, Proofpoint helps companies around the world stop targeted threats, safeguard their data, and make their users more resilient against cyber attacks. Leading organizations of all sizes, including more than half of the Fortune 1000, rely on Proofpoint for people-centric security and compliance solutions mitigating their most critical risks across email, the cloud, social media, and the web.

We are singularly devoted to helping our customers protect their greatest assets and biggest security risk: their people. That’s why we’re a leader in next-generation cybersecurity.

The Role:

We are looking to hire a skilled Contract Product Support Engineer to assist our clients with all technical related issues around our products (ITM Sigma \ ITM SaaS \ ITM On Prem).

You will be required to respond to customer tickets and assist clients via remote access or by SFDC \ Email \ Phone \ Etc.

The ability to work from home and being self management.

This may include installing software that is related to our product or the OS that the customer is using, diagnosing networking issues, Installation \ Upgrades, other related issues around our products.

To ensure success as a Technical Support Engineer, you should have in-depth knowledge of IT systems, cloud platforms (AWS \ Azure), excellent communication skills, the ability to work independently be a team player.

Ultimately, a top-class Technical Support Engineer provides valuable assistance and support while maintaining strong customer relations.

• Responsibilities:

• Responding to technical support tickets.

• Contacting clients to find out the nature of the technical issue and meet SLA.

• Providing remote support to customers environments.

• Installing \ Upgrading software related to our products.

• Diagnosing and troubleshooting the ticket issues that can be related to software, networking and hardware.

• Proposing simple and effective solutions.

• Providing basic training on our product.

• Maintaining good client relations.

• Completing tickets reports describing the activity that was done in the process.

• Schedule sessions and managing personal queue and prioritized your tickets.

• Requirements:

• Previous work experience as a Technical Support Engineer or Desktop Support Engineer

• Previous work experience with at least one major cloud platform (AWS \ Azure).

• Knowledge of hardware and networking systems.

• Knowledge of operating systems, web services, Read Xml \ Json files, and APIs.

• Ability to troubleshoot complex software and hardware issues.

• Excellent communication skills (verbal and writing).

• Fast thinker.

• Technical diagnostic skills.

• Good interpersonal skills.

• Experience with at least one from each of the following categories:

• Virtualization: AWS \ Azure \ Hyper V \ VMware \ Xen \ Citrix \ TS \ VDI

• Networking: FW \ Routing \ Switching \ TCPip \ IP v4 and v6 \ DNS \ LB \ DR

• Storage: IOPS \ Bandwidth \ Raid Levels

• OS's : Win10 \ 11 \ 2016 \ 2019 \ 2022 , Linux , Mac

• WEB : IIS \ Node \ Json \ Rest API \ Services

• SQL: 2016 \ 2017 \ 2019 , profiler , SSMS , SQL Queries , HA

• Advantage:

• Bachelor’s degree in Computer Science or Information Technology.

• Expert in Mac \ Windows

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

Proofpoint has been honored with six Best Places to Work Awards in 2024 by workplace culture leader Comparably, including Best Company Career Growth, Best Company Outlook, Best Global Culture, Best Engineering Teams, Best Sales Teams, and Best HR Teams.

To view additional awards, please visit www.proofpoint.com/us/news#awards

Proofpoint thrives on the invaluable contributions of our diverse workforce, which encompasses a kaleidoscope of lived experiences, thoughts, perspectives, and professional expertise. We attribute much of our success to our people, who are at the core of our organization and embody our people-centric ethos.

We hire the most innovative minds globally to safeguard our customers’ sensitive data and intellectual property. Our talented workforce develops and leverages our advanced technology, combining their expertise to provide comprehensive protection against threat actors and mitigate the risks posed by both malicious and negligent employees.

Cyberattacks have the potential to disrupt access to vital resources such as energy, water, transportation, healthcare, and financial services. At Proofpoint, our dedicated team works tirelessly to ensure world-class cyber resilience, protecting approximately 8,000 enterprise customers worldwide.

We are committed to creating a diverse, equitable, and inclusive environment. We work every day to ensure that our employees feel that they are in a community that celebrates their unique identity, cultivates their sense of belonging, and invests in their professional growth. We have 9 employee-led employee inclusion groups which help support both employees and our organization by providing opportunities to network, discuss career and cultural development and uplift the corporate culture to create a more inclusive workplace.

At Proofpoint, we have a passion for protecting people, data, and brands from today’s advanced threats and compliance risks. We hire the best people in the business to:

• Build and enhance our proven security platform

• Blend innovation and speed in a constantly evolving cloud architecture

• Analyze new threats and offer deep insight through data-driven intel

• Collaborate with customers to help solve their toughest security challenges

   

We are singularly devoted to helping our customers protect what matters most. That’s why we’re a leader in next-generation cybersecurity—and why more than half of the Fortune 100 trust us as a security partner.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.

Proofpoint is an equal opportunity employer, we hire without consideration to race, religion, creed, color, national origin, age, gender, sexual orientation, marital status, veteran status or disability.