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Job Title: Customer Business Coordinator- 1 year FTC

Job ID: 12182

Job Location: Crawley, West Sussex, UK

Please note that onsite working will be expected for at least 4 days per week.

About this opportunity and L3Harris UK

From 12 UK sites, our team of over 1,400 people deliver unique capabilities across air, land, sea, space and cyber for military, security and commercial customers, worldwide.

L3Harris Training Systems play a key role on delivering the L3Harris Commercial Aviation Solutions mantra of ‘Creating Safer Skies’. From our computer-based solutions all the way to our state-of-the-art Full Flight Simulators (FFS), improving the training experiencing and creating safer skies is at the heart of everything we do. Our Fixed Training Devices (FTD) and FFS feature aircraft-specific flight decks, offering the form, fit, feel, and function of the actual aircraft.

Our benefits include:

• 25 days holiday per year (plus bank holidays), increasing with long service and with the opportunity to buy/sell up to 5 days

• Private medical insurance with optional family cover

• Pension scheme of up to 7% employer contribution

• Life Assurance 4x salary (flexible up to 10x)

• Group income protection

• Flexible opt-in extras such as a health care cash plan, dental insurance, gym membership, critical illness cover and cycle to work scheme

• Employee assistance program providing mental health and wellbeing support

• Subsidised staff restaurant

• Staff car park incl. electric vehicle charging stations

  About the role:

  The Customer Business Team are responsible for ensuring that all customers, whether they are our airline customer, or a B2C client, receive world class customer support during their time in training with L3Harris. As the Customer Business Coordinator you will be responsible for managing the airline accounts, organising training courses supporting the Business Team Manager. You will be responding to customers queries, ensuring that customer requirements are fulfilled, raising sales orders and credits, managing the upcoming courses and making sure all documents and requirements are in place.

  What You’ll Be Doing:

• Admin support for all B2B and B2C customers for account billing and invoicing as well as responding to customer queries

• Working with the Training Delivery teams to create and send Sales Orders, Sales Returns, Credit Memo’s, and Quotations on SAP

• Own CRM management ensuring all customers are updated and Customer contact lists maintained

• Liaise with the Planning and Rostering Departments to plan courses in line with Customer requirements

• Complete monthly finance reconciliation to ensure that training activity has been invoiced appropriately

• Work with the Finance team for reporting customer credit control queries to relevant account holders and resolving any customer invoice queries

• Ensure L3Harris Customer standards are maintained and adhered to in all communications, working processes and interactions

• Monitoring the Customer Support Inbox and distributing emails to the relevant departments

  Essential Skills:

• Fully competent in the use of Microsoft Office, specifically Word, Outlook, Excel and Power Point

• Ability to manage complex or unique high-volume activities under tight time constraints

• Willingness and ability to respond flexibly to the needs of Customer Business Team Manager

• Ability to work flexibly, including some evenings, weekends and public holidays

  What else could be helpful to be successful in this role:

• Experience of working in a customer facing department

• Administration experience

• Experience of working with SAP or similar financial tools

Please note: All candidates who wish to be considered for this vacancy must have the right to work in the UK.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.