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Description

Email brendan.steele@rht(.com) for consideration

Robert Half (Technology Solutions) is searching for a Hybrid Remote IT Support Analyst II with experience in 100% user support roles, L1/L2 ticketing, applications (ERP would be great), and remote access troubleshooting. If this sounds like your background, then this IT Support Analyst II role is for you. For this opportunity, you will work near the Cypress, CA area.

Position: IT Support Analyst II

Hours/Duration: 40 hrs/wk, M-F, CTH or FTE

Top Skills: Windows, L2 Ticketing, 100% Service Desk Environments, Applications, ERP, VDI

Onsite/Remote: Hybrid Remote

Salary: 65-75k

Company: Metal Solutions Provider

We are looking to present candidates immediately and this IT Support Analyst II position will not be open long. You can apply for this position today by sending your resume to Brendan.Steele@rht(.com) or texting me at (310) 905-6878 (email text-line). You can also connect with me on LinkedIn at (linkedin/in/brendan-steele-177770101/).

Responsibilities:

• Provide technical assistance to end users via telephone, email, or online platforms.

• Analyze customer symptoms to identify and resolve the underlying problem.

• Prioritize issues based on severity to ensure minimal response time.

• Implement automated monitors and corrective action procedures for more efficient incident response.

• Research and resolve a variety of application and technology problems.

• Contribute to the Knowledge Base and promote knowledge sharing within the team.

• Develop and maintain customer relationships through active listening, understanding, and responding to their needs.

• Ensure compliance with customer response timeline (SLAs) based on the severity of reported issues.

• Anticipate customer needs and proactively address issues.

• Provide education and training to customers as appropriate.

• Deliver high-quality solutions that meet the organization's needs.

Skills:

• Experience with Citrix Technologies, Microsoft, Active Directory, and Computer Hardware.

• Understanding of Configuration Management, Trend Micro Anti-Virus, and TCP/IP.

• Proficiency in Microsoft Exchange.

Requirements

• Ticketing/Service Desk Support Experience (enterprise userbases, tier I/II)

• Good Customer Service/Communication

• Office 365, Windows OS, Active Directory

• VPN Client Configurations, TCP/IP, DNS, DHCP, WINS

• Remote Access Tools (Bomgar)

• Preferred: Citrix Director, VDI, ERP Support, SQL, White-Glove Support, Excel, Experience

  Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .