Job Information
Omni Hotels Assistant Guest Services Manager in Dallas, Texas
Overview
Dallas Hotel
The Omni Dallas Hotel, in the center of the revitalized downtown Dallas, is connected via sky bridge to the Dallas Convention Center and close to restaurants, shops, entertainment and more! The Omni Dallas Hotel is built to meet the U.S. Green Building Council LEED Gold Certification standards, placing it on the forefront of environmental awareness and conservation in the city.
The Omni Dallas Hotel’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Dallas Hotel may be your perfect match.
Job Description
The Parking Manager creates a 4 diamond experience from guest arrival on the front drive to their departure.
Responsibilities
Assist in the management of team members when the Guest Service Manager is not present.
Oversee team member training and development with emphasis on service levels provided.
Assist with the evaluation of team members’ performance.
Anticipate any guest service opportunities as they relate to seasonal or business changes.
Ensure that parking policies and procedures meet expectations and established standards while maximizing profitability and minimizing financial exposure.
Oversee activities directly related to providing parking-related services.
Plan, direct, and assist with special event activities, coordinating with other managers and directors as required.
Ensure proper grooming and appearance standards of all associates in accordance with established Omni guidelines.
Be present and working on the drive during peak business periods and events.
Assist with the hiring, training, coaching/counseling processes to ensure that performance standards are met or exceeded
Monitor Labor on a daily basis.
Ensure the safety and security of all vehicles and keys at all times.
Respond to and resolve any guest or visitor complaints, vehicle claims and service discrepancies.
Oversee the claims management process and ensure compliance to company policies and procedures.
Ensure ongoing compliance to company safety programs and procedures.
Review resumes on a weekly basis to ensure staffing levels align with operational needs
Develop and oversee property-specific training to ensure that new employees are acclimated to their specific position and location/property.
Utilize controls and systems to ensure that the financial goals of the parking operations are met or surpassed.
Conduct daily shift briefings, and assist with the development of monthly department meetings.
Ensure that parking areas/structures are clean, in good appearance, and maintained for the safe, efficient movement of all vehicles and pedestrians.
Other duties as assigned.
Qualifications
Previous management experience required, preferrably in hospitality setting.
Minimum 2 years of supervisory experience; minimum one year hospitality experience
Possess excellent customer service skills; outgoing and enthusiastic personality.
Demonstrate exceptional oral and written communication skills in English.
Intermediate knowledge of: Internet, Microsoft Word and Excel; Opera; Windows Operating System.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to deal with problems involving a few concrete variables in standardized situations
Demonstrate attention to detail, organization, and ability to work in a fast-paced environment.
Display critical/creative thinking skills and good judgment at all times.
Possess knowledge of local area and surrounding attractions
Demonstrate a guest-driven service style with a sense of urgency in interactions, execution and recovery.
Possess knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction as it relates to Medallia department metrics.
Must be able to work a minimum of 47.50 hours per week, including flexible shifts (nights, weekends, holidays); approximately seven plus hours per shift standing, walking, and running )
Must be able to drive automatic and manual transmission.
Must have a valid Texas driver's license.
Must have an excellent driving record.
Must be willing to subject to a drug screen and MVR background check.
Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: EEOC is the Law Poster (https://www1.eeoc.gov/employers/poster.cfm) and the following link is the OFCCP's Pay Transparency Nondiscrimination policy statement (https://www.dol.gov/ofccp/pdf/pay-transp_formattedESQA508c.pdf) If you are interested in applying for employment with Omni Hotels & Resorts and need special assistance to apply for a posted position, please send an email to applicationassistance@omnihotels.com.
Job LocationsUS-TX-Dallas
Posted Date1 month ago(3/20/2024 4:28 PM)
Requisition ID 2024-107230
of Openings 1
Category (Portal Searching) Valet