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Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

Summary:

Unity Lab Services (ULS), a part of Thermo Fisher Scientific, provides coordinated solutions, instrument, and enterprise services to our customers. This Field Service Engineer is responsible for leading all aspects of field service support and customer relationship management. The successful candidate will provide complete services on Trace Elemental (https://www.thermofisher.com/us/en/home/industrial/spectroscopy-elemental-isotope-analysis/trace-elemental-analysis.html) and LCMS including installation, repairs, preventative maintenance, and instrument qualifications. Our ideal candidate will be customer oriented, an advocate for Thermo Fisher Scientific in customer laboratories, and be eager to drive growth.

Territory: This position would primarily cover Texas (DFW greater area)/Oklahoma with up to 70% travel. The territory is TX, AZ, NM, UT, CO, KS, MO, NE, IA, MN, SD ND, WY, ID, MT

This position has not been approved for relocation.

Responsibilities:

• Perform on-site installation, repair, maintenance and qualifications.

• Must be client-centric, working in conjunction with other ULS teams and Sales

• Must be proficient with the use of customer management software to supervise service calls, manage parts inventories, and complete job tasks

• Review reports and documentation from customers and inspect malfunctioning product to determine nature and scope of problem

• Analyze review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action

• Coordinate problem resolution with engineering, customer service, and other personnel to expedite repairs

• Analyze chemistry reports of technical problems to recommend modifications to eliminate future problems

• Provide a communication link between the customer and the company to help ensure that effective service is provided to the customer

• Develop and conduct training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

• Other duties may be assigned

Minimum Qualifications and Experience:

• Minimum of 5 years of related experience with a bachelor’s degree or 3 years and an advanced degree or equivalent work experience, e.g. 10+ years hands-on experience as a Service Engineer supporting Trace Elemental (https://www.thermofisher.com/us/en/home/industrial/spectroscopy-elemental-isotope-analysis/trace-elemental-analysis.html) .

• Effective social skills and ability to establish good customer rapport are crucial

• Ability to prioritize service requests and produce clear and concise documentation

• Ability to work independently within a customer location

• Must be available to travel overnight up to 70% within the territory or other areas as required

Knowledge, Skills, Abilities

• Ability to safely lift 50 Lbs with assistance on occasion, lift and carry 25-30 lbs continuously throughout the day.

• Ability to bend, squat, stretch, and reach every day in a service function.

• Maintain a valid driver’s license and safe driving record

Benefits

We offer driven remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Our company offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.