Enable America Jobs

Description We are offering an exciting opportunity for a Help Desk Manager in the legal industry in Dallas, Texas. This role involves overseeing the operation of our IT support services, managing a team of IT professionals, and using a range of technologies to assist our clients and staff.

Responsibilities:

• Overseeing the daily operations of our IT help desk, ensuring efficient and effective support for our clients and staff.

• Managing a team of IT professionals, providing guidance, training, and support to ensure high-quality service delivery.

• Utilizing a range of technologies including Cisco, Citrix, Cloud, and Dell technologies to assist our clients and resolve their IT issues.

• Implementing ITSM practices to manage the delivery of IT services within the organization.

• Managing the deployment and configuration of computer hardware within the organization.

• Providing deskside support to staff, assisting with hardware and software issues.

• Utilizing Active Directory to manage user accounts and access controls within the organization.

• Monitoring customer accounts and taking appropriate action as needed.

• Maintaining accurate customer credit records.

• Processing customer credit applications accurately and efficiently. Requirements • Proven experience as a Help Desk Manager or similar role in the Legal industry

• Advanced knowledge and expertise in Cisco, Citrix, Cloud, and Dell Technologies

• Proficiency in IT Service Management (ITSM) and Active Directory

• Comprehensive understanding of Computer Hardware

• Experience in Configuration Management and Deployments

• Demonstrable experience in Deskside Support

• Excellent problem-solving and multitasking abilities

• Superior leadership and team management skills

• Strong communication and customer service skills

• Bachelor's degree in Information Technology, Computer Science, or related field

• Relevant certifications in IT and Help Desk management would be advantageous

• Ability to work under pressure and maintain professionalism

• Excellent time management skills and ability to prioritize work

• Familiarity with legal industry specific software and databases

• Strong decision-making skills and ability to work independently. Technology Doesn't Change the World, People Do.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .