Enable America Jobs

Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world has helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others.

We pride ourselves on our family-centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect - we also offer world-class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.

Are you ready to make your next career move to join our team as a Service Engineer ?

• Are you able to work offshore?

• Are you able to solve complex technical issues within a marine environment?

• Are you able to travel around the world most of your time?

If you answered a resounding YES to these questions, then we have an amazing opportunity for you!

As our Service Engineer you will be responsible for:

• Providing quality competence support to the maintenance of elevators/escalators for marine environments

• Participate in complex technical issues resolution when a Maintenance Technician does not succeed in solving technical problems by applying the correct break down correct analysis procedures

• Accountable to communicate new technical issues found on the equipment that could cause call outs or safety hazards (and to create the linked sales leads)

• Responsible to actively identify any technical competence gap caused by new equipment in service (both from competitor and from new equipment) and communicate it to supervisor/technical helpdesk).

• Accountable to feedback any repair/adjust that could reduce call outs and actively communicate with Specialists, Analysts and Technical Helpdesk.

• Accountable for raising sales lead to his supervisor.

• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc), identifying the spare need, requesting the spare to his supervisor.

• Responsible for customer satisfaction through quality of service and through regular,

• proactive, and precise on-site communication (job performed, etc)

• Accountable for maintaining excellent relationships with the customers, the contact person

• and end-users presents on site, by applying the Ambassador attitude.

• Accountable for equipment safety and performance.

• Accountable for identifying “unplanned” service repairs based on the equipment needs, contacting the on-site contact person, get his approval if not covered by the contract, and perform them.

• Accountable for improving the competence of the Maintenance Technicians by explaining the root causes and the solutions of the technical issues solved.

What will you need to be successful?

• You have at least 3 years of experience as a qualified Elevator Technician

• Experience with European Standard Elevators is preferred

• A strong service mindset and can work with minimal supervision

• Ability and desire to travel extensively by plane and cruise ships

• English is the main language, so fluent communication skills are required. Any other language is considered an asset.

• Availability to live in South Florida when not on board

Come share your passion and energy to make a positive impact at KONE for our customers and your career!

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and basis of disability or any other federal, state or local protected class.

#LI-JC1

#IND123

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

Did you know KONE moves over one billion people every day? In 2023, we had annual net sales of EUR 11.0 billion. We employ over 60,000 driven professionals in more than 60 countries worldwide joined together by a shared vision. As a global leader in the elevator and escalator industry, it is our mission to improve the flow of urban life.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.