Job Information
Woolpert, Inc. Customer Success Manager in Dayton, Ohio
Customer Success Manager Location US-OH-Dayton ID 2024-1392 Category Professionals Position Type Full-time Regular Remote Yes Overview Woolpert, Inc. is a cutting-edge national architecture, engineering and geospatial (AEG) firm that delivers value to clients by blending site and architectural design excellence with innovative technology and geospatial applications. Woolpert is certified as an Employer of Choice by Great Place To Work. We believe great companies are built from exceptional people and amazing clients. Because of our growth, we are seeking an experienced Customer Success Manager. The Customer Success Manager - Google Maps & Cloud is responsible for customer retention, upsell and customer satisfaction through client management, effective deployment of internal resources and expanding products and services within the assigned region for Google Cloud, Maps and Workspace with a primary focus on Google Maps. Responsibilities * Meet revenue goals on an annual basis * Manage and grow account revenue * Work with clients and internal partners through issue resolution to drive customer satisfaction * Manage complete customer lifecycle with Salesforce * Serve as the primary point of contact and relationship manager with assigned customers * Demonstrate new Google products and services * Create targeted, solution-oriented proposals with appropriate positioning and pricing for Google services * Develop and track pipeline utilizing Salesforce CRM and report weekly on pipeline, forecasting, and opportunity progression * Build partnership with Google account team members Qualifications * BA/BS and three (3) or more years of professional sales experience * Experience selling software products or software-as-a-service platforms is highly preferred * Knowledge of GIS practices, location services, and/or other public Cloud infrastructure is a plus Skills * Solid understanding of solution selling value proposition; negotiation, and problem-solving skills * Functional knowledge of negotiation process * Strong interpersonal and presentation skills * Demonstrated ability to work in sales team environments * Technical aptitude * Strong organizational and time management skills * Advanced computer skills including Google Sheets, Docs, Slides, Salesforce CRM Presenting Opportunities and Challenges at Every Turn... As a firm that recognizes the importance of developing top talent from within, our employees have access to a wide range of training and coaching programs and are rewarded for their achievements through our excellent benefits package and competitive salaries. Our vision: http://woolpert.com/about-us/ Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c) To all agencies: Please, no phone calls or emails to any employee of Woolpert or any of our subsidiaries about this requisition. All resumes submitted by search firms/employment agenc