Job Information
Trimble Inc CX Researcher in Dayton, Ohio
Your Title: Customer Experience (CX) Researcher Job Location: Dayton, OH - Peoria, IL - Westminster, CO - Christchurch, NZ. Our Department: Trimble CTCT - Civil Construction Are you inspired by customer-centric products that solve real world problems and deliver critical customer value? Are you interested in applying your research and collaboration skills to enable best-in-class customer and user insights to drive improvements for our customers in the global Civil Construction industry? About the Role: As a Customer Experience Researcher, you will play a crucial role in guiding the design and development of our products through a deep understanding of user needs, behaviors, and motivations. You will conduct comprehensive research and provide actionable insights to shape user-centric design solutions. This role requires a blend of qualitative and quantitative research skills, strong analytical capabilities, and the ability to collaborate and communicate findings effectively. In this position, reporting to the CX Research manager, you will collaborate closely with the Customer Research, Customer Segment, and Technical Strategy teams to explore and carry out various research activities to inform customer-centric strategies and enable Product Teams to build a deep knowledge of our customers and end users. Domestic and international travel may be required (less than 25%) to coordinate with other offices, conduct research on construction job sites, and to gather user feedback at various research events. What You Will Do: Research Planning and Execution: Collaborate with product teams to clarify and align understanding of research goals and objectives. Craft clear research plans that you and/or the UX and Product Leads will execute to help their teams better understand their users' needs, challenges, and workflows. Work with Customer Segment leads to recruit and manage participants for user research studies. Work closely with product teams and UX Design leads to advise on research methodologies and best practices to ensure consistency and high-quality research. Design and execute user research studies using various methods (e.g., usability testing, user interviews, surveys, ethnographic research, A/B testing). Data Collection and Analysis: Conduct in-depth data analysis to uncover user behaviors, needs, and motivations. Conduct user interviews, field studies, contextual inquiries, and related ethnographic studies Work closely with the Customer Experience, Customer Segment, and Product teams to maintain long-term engagement within user cohorts. Collaborate with various teams to craft, conduct, and analyze research studies. Synthesize findings into actionable insights and recommendations. Collaborate with UX Leads, Product teams, and the Data Insights group to grow and mature product analytics and quantitative research best practices. Use statistical analysis tools and software to analyze quantitative data. Collaborate with other Customer Experience teams (UX, User Assistance, CX Research, Documentation, and Training) to identify user research needs and opportunities to simplify the overall customer experience. Collaboration and Communication: Work closely with UX Design, Product, and Technical Leads across various product teams to identify, enable, and carry out research opportunities to inform design decisions and ensure that customer and user insights are integrated into design iterations. Collaborate with Customer Segment team leads to align user research with market research, business goals, and customer feedback, ensuring a cohesive understanding of user needs across the organization. Coordinate with test teams and customer support teams to gather user feedback and identify areas for improvement based on user experiences and pain points. Work