Enable America Jobs

Job Title:       Deputy Director

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Functional areas/departments where this position may be located:

• Arab American National Museum
• Marketing and Communications
• Youth & Education
• Center for Arab American Communities
• Workforce Development

• Community Health & Research Center

  • Medical Clinics Operations

  • Behavioral Health

     

Job Summary: Under limited supervision, the Deputy Director serves as a department content expert utilizing specialized knowledge in operations management and oversight of the day-to-day operations of the department. Brings a strategic, high-level perspective to the assigned area using specialized knowledge, providing needed management, skills, support of other department lead staff and to ensure the day-to-day business operations are evolving and on track to accomplish goals and objectives of funded programs.  Assists with grant writing, analyzes staffing needs, monitors financial and program performance and maintains overall quality and customer service standards across the department. Applies expertise to manage projects and solve standard and non-standard problems. Extensive contact with internal and external customers is required to meet the department's program goals and objectives.

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Essential Duties and Responsibilities:

Work closely with Director to implement strategic priorities

Manage day-to-day business operations to oversee the processes and delivery of services across programs and ensure goals are met and completed in an effective, efficient and timely manner

Evaluate, assign, monitor, and supervise the work performance of department supervisors and participate in the selection of program staff

Ensure staff are appropriately onboarded

Identify the need for and participate in formulating, revising, and implementing policies and procedures of department programs

Assist with writing of grants including gathering data and researching information where assigned

Work collaboratively with Department Director regarding fundraising/grant opportunities, application processes and guidelines, review progress of programs, assignments with director and other senior management staff

Review and approve performance coaching action to be taken related to performance deficiency concerns in conjunction with the Human Resources Department and may include participating in the coaching conversation

Advise Director of performance problems and seek approval of Director and Human Resources prior to employee corrective actions up to, and including, termination

Identify and approve training and development needs for department staff and locate appropriate training outlets which may include developing and delivering appropriate training

Ensure department is compliant with all department and organizational policies and procedures; Interpret, apply and recommend changes to department and organizational policies and procedures as necessary

Balance conflicting resource and priority demands to ensure staffing levels are sufficient to meet customer service expectations

Review metrics on a routine basis and identify opportunities for streamlining, increased efficiencies and other areas of improvement

Review and approve monthly and annual quality assurance reporting

Work within budgetary/financial objectives set by Director, applying knowledge of profit drivers to work processes within own area

Build customer relationships, interpret customer needs and address escalated complaints or concerns

Maintain positive community and public relations image of the department and organization

Support Director to identify, develop, cultivate and maintain relationshi