Job Information
Dataprise Deal Desk Specialist in United States
About the Role: We are seeking a full-time associate to assist with a range of service/support contracts, sales support, and sales administration roles. The Deal Desk Specialist will report to the General Manager and will work daily with Account Executives, Administration and Customers.
This position will provide service contract sales and administration support, advice, recommendation, and maintenance for our diverse client base. This person should be self-motivated and have strong communication, organizational, and time management skills. The successful candidate will have in-depth experience with CRM. The ideal candidate will also provide exceptional customer service and consistently achieve customer satisfaction. We have a strong mentoring approach to help you build skills and confidence.
This position must work Mountain Standard Time hours
Why Dataprise?
Dataprise is a private equity backed company whose mission is to grow organically and inorganically through the acquisition of solid performing businesses that are well aligned to our philosophies and values.
Our mission is to delight our clients and create an outstanding people experience both internally and externally.
We are an employee focused organization that prioritizes employee retention, satisfaction, and empowerment.
We provide career growth opportunities through internal movement and through continuous learning, upskilling, job shadow programs, career mentors, annual training allotments, and LinkedIn Learning licenses for all employees.
Comprehensive Wellness Program including gym membership discounts/subsidies, and Wellness Rewards opportunities.
A commitment to Diversity, Equity, and Inclusion (DEI) through a multi-faceted DEI Program.
A focus on work/life balance including hybrid and remote work options, 10 paid holidays and generous PTO.
Competitive pay and a comprehensive benefits package including top-quality medical, dental, and vision coverage for you and your family + FREE telemedicine benefits, company-paid Employee Assistance Program (EAP), and 401(k) with company match.
An opportunity to grow, be challenged, have fun, and learn from some of the most talented technology professionals out there.
What You’ll Do:
Service, contract and license management.
Work with manufacturer and vendor sales and quote resources to create client quotes.
Work daily with customers to improve customer service, perception and satisfaction.
Create customer quotes, quote presentation and sales orders.
Tracking customer IT assets for renewal and end-of-life.
IT software subscription management.
Field customer requests, quotes and sales for small IT equipment, software and licensing.
Manage and coordinate contract management requests/tickets to ensure courteous, timely and effective resolution.
Escalate and coordinate service requests to sales team and engineering team associates.
Support Account Executive Statement of Work (SOW) research and creation.
Assist Account Executives with SOW template management.
Assist with processing sales opportunities within CRM.
Pursue ongoing technical sales training within our industry segments.
What Skills & Experience You’ll Need:
In-depth experience with IT tools including Microsoft Office 365, Teams, and CRM.
Strong customer service and customer satisfaction skills.
Strong attention to detail, communication, and problem-solving skills.
Ability to work in a team and communicate effectively directly, through video conferencing, email and instant messaging.
Work with, and enhance, contract/licensing systems and processes for 100% accuracy.
Excellent listening, written and oral communication skills.
Develop professional customer rapport and maintain dynamic and professional demeanor and presence with customers and co-workers.
The capability to escalate issues as needed to technical and non-technical co-workers and management.
A strong desire for long-term professional development and growth within a dynamic, national organization.
Previous experience within Managed Services and/or the IT industry preferred.
Willingness and ability to learn new technologies, including taking and passing certification exams. 3-5 years of experience in the IT industry, particularly in a customer sales or sales support role
Ability to manage a variety of tasks while maintaining a high level of professionalism and organization.
Compensation:
Dataprise is committed to maintaining a positive work environment by ensuring that compensation across the Company is managed in a competitive, consistent, and fair manner. Each Dataprise employee will be compensated in line with their specific scope of responsibility, skill level, and educational background, in addition to the projected impact on the success of the Company.
We have a comprehensive Compensation Management System which establishes the guidelines we use in making compensation decisions and is comprised of compensation policies, salary structures, salary grades, incentive target guidelines, job descriptions, and career charts.
This position’s Salary Range is: $60,000-70,000 (NOTE: this is the range at the national average level; specific salaries offered will be adjusted higher/lower due to the local labor market of the candidate).
Dataprise Diversity Commitment: At Dataprise, we celebrate what makes us unique: our people. We believe in fostering a diverse and inclusive work environment that seeks and embraces thoughts and ideas from all different backgrounds. We welcome everyone and are committed to providing equal employment opportunity regardless of race, gender, gender identity/expression, religion, ethnicity, disability, national origin or sexual orientation. We are #DataprisePROUD!
Dataprise is an Equal Opportunity Employer.
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