Job Information
Southwest Airlines Manager Technology - Desktop Support - West Coast in Denver, Colorado
Department:Technology
Our Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description: Job Summary
Southwest firmly believes that our People are our greatest asset, and Leaders within the Company support our People by ensuring all have equal opportunity for learning and personal growth. The Manager Technology invests in our Purpose by joining the Field Service Operations Team, responsible for incident response and project support of hardware at the stations. This role is accountable for the delivery and support of solutions and services that are technically and functionally solid, well integrated, comply with technical strategy, and meet or exceed Customer requirements. The Manager Technology provides a People focusedapproach to Technology Leadership and looks forward to being part of impactful initiatives at Southwest.
Additional details:
This role is offered as a regional workplace position and Employees must work in the region they support. This could require working from a mix of on-site Company facilities and remote based offices to perform the job function in a regional location determined by business need. Each Department will provide Employees with guidance on when and where presence is required with as much notice as reasonably possible. Please note, while this is a regional position, there is limited group of states or localities ineligible for Employees to regularly perform their work off-site. Those ineligible locations are: Alaska,Delaware, New Jersey, North Dakota, South Dakota, Vermont, West Virginia, and Wyoming.
U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We continue to look for opportunities to reflect the communities we serve, and welcome applicants with diverse thoughts, backgrounds, and experiences.
Model the Southwest Way
Guide and lead team members using SWA talent management practices to coach, develop, and engage employees
Adhere to Company values and competencies to foster a culture of inclusion, recognition, and support of a safe work environment
Invest in leadership and self-growth through participating in continuous learning and development
Responsibilities
Lead, support, and influence the achievement of the mission, goals and objectives of the department and organization
Participate fully in organizational processes and initiatives, i.e. performance management, interviewing, budgeting, training, etc.
Lead the resolution of organization, team and individual issues, making appropriate decision
Develop and execute strategies and processes to improve performance and the value of products and services provided
Lead cross-functional Teams to deliver solutions and services to meet enterprise needs
Provide Technical thought Leadership related to assigned functional areas
Deliver technology solutions using best practices to achieve maximum Team productivity while delivering high quality products
Stay abreast of emerging trends, processes, and solutions related to assigned responsibilities
Build strong, collaborative relationships and credibility while influencing and driving change across respective Business and Technology Teams
Work with Technology and business partners to measure financial benefits and demonstrable business value
May perform other job duties as directed by Employee's Leaders
Knowledge, Skills and Abilities
Knowledge of business/Leadership principals, including planning, organizing, directing, developing, and su ervising
Knowledge of personnel practices and regulations
Knowledge of software development practices, concepts, methodologies, tools and trends
Proficient knowledge of project management methodologies