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National Jewish Health is currently seeking a Medical Front Office Representative to join our dedicated team of qualified Patient Access professionals. Non-sectarian National Jewish Health is the leading respiratory hospital in the United States. It is known worldwide for the treatment of patients with respiratory, cardiac, immune and related disorders, and for groundbreaking medical research. The National Jewish Health Hematology Oncology Clinic is in a beautiful building outside of Golden, Colorado.

This position will have a high level of impact on the institution as the first point of contact on each patient's journey to the world-class health care experience that only National Jewish Health can provide. The Medical Front Office Representative will collaborate with clinic staff and other health professionals to provide outstanding patient-centered care.

The candidate selected for this role will thrive working in a fast-paced, fun environment with a focus on detail and quality, and will be passionate about customer service with kindness and compassion. The ideal candidate will bring a strong customer focus, adaptability, quality orientation, and solve problems individually.

Position Summary

Facilitates patient access to ambulatory and emergency services and care providers. Schedules patient appointments for visits, procedures, diagnostic tests, referrals and/or consultations. Obtains referral and/or insurance authorization/pre-certification approvals from health plan or primary care physician office. Financial responsibilities may include the following: verifying guarantor information, collection of any monies due at the time of service, charge entry, and hold bill resolution. Provides efficient flow of clinical information via paper and electronic medica

Essential Duties

Greets customers in the practice setting or on the telephone, assesses needs and provides information and/or service requested. Collects all necessary patient demographic, insurance and clinical information and updates changes when needed. Ensures that patient's insurance allows them to be seen with scheduled physician at National Jewish Health. Refers patients to financial counseling if necessary. Communicates with clinicians to ensure that patient appointments are accurately ordered and scheduled. Manages physician schedules as assigned to ensure that schedules are full and accurate. Maintains communications with patients to keep them apprised of the status of their appointments. Acts as a problem solver with patients and clinicians to ensure that scheduling is performed. Monitors all aspects of individual patient schedules for continuity of appointments and appropriate prerequisite appointments. Schedules patient ancillary and physician appointments in a timely, accurate, and efficient manner in accordance with the patient's schedule. Responsible for notifying the Patient Financial Counseling Office of any significant gaps in coverage and/or high co-pays or deductibles prior to services being rendered. Verifies outpatient and inpatient insurance, both primary and secondary coverage (when applicable by service type), within set timeframes determined by Administrative Services Management. Complete daily reports for scheduling of all types and authorizations. Verifies the patients' insurance and obtains appropriate financial assistance for patients.

Competencies

Accountability: Accepts full responsibility for self and contribution as a team member; displays honesty and truthfulness; confronts problems quickly; displays a strong commitment to organizational success and inspires others to commit to goals; demonstrates a commitment to National Jewish Health. Business Acumen: Using economic, financial, market, and industry data to understand and improve business results; using one's understanding of major business functions, industry trends, and own organization's position to contribute to effective business strategies and tactics. Collaboration/Teamwork: Cooperates with others to accomplish common goals; works with employees within and across his/her department to achieve shared goals; treats others with dignity and respect and maintains a friendly demeanor; values the contributions of others. Customer Focus: Ensuring that the customer perspective is a driving force behind business decisions and activities; crafting and implementing service practices that meet customers' and own organization's needs. Peer Relationships: Interacts with others in a constructive, positive, and respectful manner, regardless of individual differences. Assists team members or co-workers in achieving personal goals and completing assignments.

Supervisory or Managerial Responsibility

None

Travel

None

Core Values

Be available to work as scheduled and report to work on time. Be willing to accept supervision and work well with others. Be well groomed, appropriately for your role and wear ID Badge visibly. Be in compliance with all departmental and institutional policies, the