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HP Deployment and Support Services: Technical Support Rep II

The service delivery team provides multi-vendor services including hardware and software installation and deployment services for customer projects. The delivery team upgrades current customer IT infrastructure to meet the growing demands placed on their technology. Integration of the latest IT solutions including front office, back office, the data center, the network and training. Additionally, the team supports break fix for printers and personal computer products.

Onsite PC & Printer Service covers:

• The physical de-install move and reinstall of a PC device that is currently installed and connected to a network.

• On site Desk-side Software Support solutions enable an end‑to‑end approach, including options for customizing your support plan to address any unique client service level requirements. Examples include operating system reloading, device re-imaging, onsite support, and virus support, on-site installation, data migration, disk sanitation.

• Visit multiple customer sites per day installing/replacing/repairing equipment in a predefined route, potentially spanning multiplicities and/or states.

• Would be responsible for correct installation, customer satisfaction, equipment and vehicle safety and a timely and accurate installation schedule.

Required Qualifications:

• Possess one to two years’ experience in basic troubleshooting skills on PC desktops, laptops and printers

• Experienced Customer Service

• Able to lift up to 50 pounds and carry it up to 50/75 yards as needed

• Willingness to work a variable work schedule for deployment project type work, characterized by extended days and travel during the entire project.

• Ability to read and interpret installation guides, service manuals, site maps and transportation maps

• Ability to accurately conduct equipment inventory

• Demonstrates basic problem recognition on common desktop applications and operating systems

• Demonstrates basic network, laptop, desktop and printer configuration and installation

• Possesses knowledge of LAN design concepts, installation, and troubleshooting without assistance

• May be certified in one or more network operating systems

• Possesses working knowledge of one or more operating systems

• Thorough detailed reporting of onsite activities

• RPOS experience a plus

• Assist Customer with an overview of the Device functionality.

• Report any occurrences of Customer dissatisfaction to the appropriate Delivery Management Service resource.

• Assist in the collection of usage pages for Devices when required.

• Provide initial troubleshooting for Device problems or perform spare Device replacements.

• Perform maintenance on Devices as directed by the Delivery Management Service resource.

• Provide end-user training as defined in the Agreement.

• Applies basic knowledge of the job skills and company policies and procedures to complete a variety of assignments/tasks. Good understanding of the general/technical aspects of the job. Works on assignments that are routine to moderately complex in nature and require basic problem resolution and independent judgment. Organizes own tasks and receives general instructions on all work.

• High School Diploma or equivalent; may hold 2 year post-high school Degree (technical field).

• Typically, 1-2 years of working experience in a related field

• Occasional overnight travel

• Good driving record / interstate travel required

• Background Check / Drug Screening required

*Dress: Business Professional while on-site--slacks and collared shirt.

*Cell phone reimbursement, mileage reimbursement and laptop/tablet will be provided.

Skills

desktop, windows, support requests, troubleshooting, customer service oriented, hardware, customer service, hardware support, pc troubleshooting, installation, printers, printer support, printer repair, printer hardware, printer driver software, comptia a+

Top Skills Details

desktop,windows,support requests,troubleshooting,customer service oriented,hardware,customer service,hardware support,pc troubleshooting,installation,printers,printer support,printer repair,printer hardware,printer driver software

Additional Skills & Qualifications

Must have valid driver's license and be willing/comfortable driving their own vehicle for 75-100+ miles/day. Drive time and mileage will be reimbursed. Mileage = $0.675/mile

Experience Level

Intermediate Level

Pay and Benefits

The pay range for this position is $21.00 - $23.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision• Critical Illness, Accident, and Hospital• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available• Life Insurance (Voluntary Life & AD&D for the employee and dependents)• Short and long-term disability• Health Spending Account (HSA)• Transportation benefits• Employee Assistance Program• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Des Moines,IA.

Application Deadline

This position is anticipated to close on Feb 24, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.