Job Information
Rock Family of Companies Senior Parking & Mobility Associate in Detroit, Michigan
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
ABOUT BEDROCK
Bedrock is a full-service real estate firm specializing in innovative city building strategies. Since its founding in 2011, Bedrock and its affiliates have invested and committed more than $7.5 billion to acquire, develop and operate more than 140 properties in Detroit and Cleveland with landmark developments at the Hudson’s Site (https://www.hudsonssitedetroit.com/) , Book Tower (https://www.booktowerdetroit.com/) , City Modern (https://www.citymoderndetroit.com/) , Tower City Center (https://www.towercitycenter.com/) and the May Company Building (https://www.themaycleveland.com/) .
Bedrock’s projects include new construction, adaptive reuse and a portfolio totaling more than 21 million square feet of office, retail, residential, industrial, hospitality and parking.
For additional information about Bedrock, please visit bedrockdetroit.com , bedrockdetroit.com/careers/ , and engage with us on Facebook (https://www.facebook.com/BedrockDetroit/) , Instagram (https://www.instagram.com/bedrockdetroit/) , Twitter (https://twitter.com/BedrockDetroit) and LinkedIn (https://www.linkedin.com/company/bedrock-real-estate-services/) .
POSITION SUMMARY
The Senior Parking & Mobility Associate reports directly to the Vice President of Parking & Mobility and working directly with our parking services operator facilitates smooth daily operations on the bedrock parking team. The Senior Parking & Mobility Associate will be responsible for executing a high volume of parking requests and removing obstacles in day-to-day parking operations for a dynamic parking portfolio of over 19,000 spaces.
ESSENTIAL FUNTIONS
Oversee the execution of parking operations and assignments within Bedrock’s portfolio, including development and redevelopment lease/license agreements executions and/or renewals, acquisitions, and events/placemaking activations.
In partnership with the Vice President, Parking & Mobility, Manager, and other Associates, identify current gaps in parking operational policies and procedures and develop action plan(s) to improve efficiencies aiming toward operational excellence while supporting targeted growth.
In partnership with the Vice President, Manager and Asset Management Team develop short/long range revenue projections, expense savings and effective demand utilization of all parking facilities.
Review facilities and conduct inspections on a regular basis. Work as a liaison with the appropriate stakeholders, vendors, and all internal parties to coordinate, monitor and facilitate repairs.
Support and contribute to the development of ongoing improvements to the parking experience, including but not limited to; innovative technology, mobility initiatives, transportation demand management initiatives, parking compliance, electric vehicle charging and other special projects as designated by the Vice President.
Oversee the execution and implementation of parking related programs stemming from technological advances and/or procedural changes.
Support the development and implementation of parking and mobility operations policies and procedures.
While working directly with the parking operator, facilitate tenant parking access, including providing parking maps and collateral in tenant and resident welcome packets
Update parking communications and parking maps for the property management team
Utilize the Yardi system to enter and track parking POs (Purchase Orders), invoices, and intercompany billing
Prepare and submit work orders and vendor logs for garage issues
Maintain active checklists for vendor accountability and track compliance with response SLAs (Service Level Agreements)
Prepare reports, presentations, and documents as needed
Schedule and/or attend monthly meetings with key stakeholders and parking operators
Perform all other tasks as assigned by the Vice President
POSITION REQUIREMENTS
Bachelor’s degree or equivalent experience in operations, business, or logistics
Approximately 7 years of related experience
Valid driver’s license
POSITION QUALIFICATIONS
Excellent verbal and written communication skills
Excellent customer service skills
Strong written and oral communication skills
Experience effectively multi-tasking
Good time-management skills and the
Ability to address parking, access and logistical matters at varying levels of complexity
Strong attention to detail
Ability to successfully perform in a fast-paced and changing environment
Process focused to ensure procedures are sufficient for both internal and external business partners
Proficiency in Microsoft Suite, Outlook, Word, and Excel
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities and may be modified periodically.
DISCLAIMER
This job description should not be construed as an exhaustive list of duties and responsibilities performed by persons assigned to this classification. It is not intended to limit or in any way modify the right of any supervisor or manager to assign, direct and control the work of employees under his/her supervision. All principal duties and responsibilities of this position are essential functions of the position. Job descriptions are reviewed on a regular basis and may be revised at any time. Revisions will be communicated to employees within the classification. This job description does not constitute a contract of employment; therefore, the company may exercise its employment-at-will rights at any time.
Bedrock is an equal-opportunity employer.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at Careers@myrocketcareer.com.
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